Jocelyn Beltran
Lake Charles,LA
Summary
Dynamic Shift Manager with 5+ years cash handling experience, excelling in team leadership and cost control. Skilled in optimizing store operations and enhancing customer service, I successfully implemented training programs that improved employee performance and satisfaction. I’m committed to maintaining brand standards while simultaneously giving every guest a pleasant experience. Looking forward to applying quick learning skills and excelling in a new environment!
Overview
5
5
years of professional experience
Work History
Shift Manager
Smalls Sliders
Lake Charles, LA
08.2024 - Current
- Provided coaching and guidance to team members when necessary to improve performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored store operations to ensure compliance with company policies and procedures.
- Implemented cost-control measures to maintain budgetary guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Managed daily cash intake by counting out registers and tabulating profits.
- Enforced safety standards throughout the store including proper use of equipment.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
Server
Buffalo Wild Wings
Lake Charles, LA
09.2023 - 03.2024
- Filled condiments and napkin containers during slack periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Assistant Manager
Arbys Resturant
Lake Charles, LA
02.2023 - 08.2023
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Shift Manager
Buffalo Wild Wings
Lake Charles, LA
11.2021 - 01.2023
- Provided coaching and guidance to team members when necessary to improve performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Identified needs of customers promptly and efficiently.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained cleanliness and organization of work area.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Helped employees accomplish tasks during peak periods.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed daily cash intake by counting out registers and tabulating profits.
Cashier
Taco Mel Taqueria
Lake Charles, LA
06.2021 - 11.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed health and safety regulations while handling food and beverages.
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
Cashier
Sonic
Lake Charles, LA
07.2020 - 05.2021
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Offered customers carry-out service at completion of transaction.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
Parkview Baptist School
Sulphur, LA05-2021
Skills
- Team leadership
- Employee training
- Store operations
- Cost control
- Customer service
- Safety standards
- Point-of-sale systems
- Workplace organization
- Problem solving
- Team building
Timeline
Shift Manager
Smalls Sliders
08.2024 - Current
Server
Buffalo Wild Wings
09.2023 - 03.2024
Assistant Manager
Arbys Resturant
02.2023 - 08.2023
Shift Manager
Buffalo Wild Wings
11.2021 - 01.2023
Cashier
Taco Mel Taqueria
06.2021 - 11.2021
Cashier
Sonic
07.2020 - 05.2021
High School Diploma -
Parkview Baptist School