Jocelyn Beverly
York,PA
Summary
Achieved recognition through SSA regional and associate commissioner awards for exemplary service contributions.
Elevated to progressively demanding roles, culminating in nine years as a branch chief, leading teams effectively.
Enhanced service quality by managing disability evaluation programs, training staff, supporting clients, and ensuring compliance in healthcare settings.
Overview
1
1
Certification
2018
2018
years of professional experience
Work History
Branch Chief / Program Expert / Analyst
Social Security Administration
Baltimore, MD
01.2001 - 01.2018
- Manage and lead an organizational branch comprised of approximately 12 to 40+ bargaining and non-bargaining unit employees, ranging from GS-4 clerks to GS-13 Program Leaders.
- Oversight of a multi-state quality review workload consisting of all categories levels of Title II and Title XVI disability claims. Participated in management level briefings regarding agency priorities and strategic planning. Coordinated with other components to ensure the medical resources to complete the designated number of annual quality reviews of the state Disability Determination Services and designated federal reviewing components.
- Conduct performance discussions and appraisals, Facilitate applicant interviews and recommendation for entry level through professional level staff hires. Performed administrative human resource duties, including maintenance of personnel files, recommendation for performance and merit awards.
- Participate in national training initiatives to improve agency quality review practices and procedures.
- Consultation with agency physicians and psychologists to clarify pertinent medical findings, address programmatic or procedural issues and to resolve complex adjudicative issues.
Disability Examiner, Disability Hearing Office, Quality Reviewer, Staff Trainer
Disability Determination Services
Wilmington, DE
1995 - 01.2001
- Disability Examiner: Conduct comprehensive medical and vocational assessment of initial and reconsideration level Social Security disability claims to determine eligibility. Adjudicate claims in accordance with Social Security laws and regulations.
- Facilitated in-person hearings for beneficiaries contesting medical benefit terminations. Assisted in compiling written decisions by interpreting regulations outlined in federal law.
- Staff Trainer: Conducted the basic disability examiner and state agency medical consultant training. Supervised the daily activities of trainees and monitored desk management. Provided remedial and ongoing skill enhancement training to adjudicative and medical consultant staff members.
- Quality Review Consultant: Performed in-line and end-of-line quality reviews, providing written case analysis of technical and substantive case errors involving medical, vocational or procedural issues. I also reviewed all Federal Quality Deficiency Returns for potential rebuttal submission.
Education
Practical Nursing -
Dept of Health & Hospitals, School of Practical Nursing
Boston, MABachelor of Science - Human Services
University of Massachusetts
Boston, MASkills
Supported teams in achieving high productivity through a strong work ethic
Contributed to team efficiency by managing time effectively and prioritizing tasks strategically
Created an inviting environment that supports open communication
Promoted performance-oriented goals to help achieve organizational objectives
Provided clear communication across all levels of the organization
Guided employees through coaching and mentoring activities
Helped resolve conflicts to maintain team harmony
Facilitated staff development to encourage organizational growth
Contributed to strategic planning for long-term success
Utilized deductive reasoning for sound decision-making
Support ongoing process improvements
Generated operations and productivity reports
Conducted formal and informal performance reviews
Participated in Interviewing and hiring initiatives
Branch operations management
Certification
Licensed Practical Nurse, State of Massachusetts, # 39951
Additional Information
Currently volunteer as a Blood Donor Ambassador for the American Red Cross.
- Support blood drive operations by greeting donors and guiding them through the donation process.
- Provide clear information and customer support to help create a positive donor experience.
- Maintain organized check-in activities and assisted staff with site flow and donor communication.
Timeline
Branch Chief / Program Expert / Analyst
Social Security Administration
01.2001 - 01.2018
Disability Examiner, Disability Hearing Office, Quality Reviewer, Staff Trainer
Disability Determination Services
1995 - 01.2001
Practical Nursing -
Dept of Health & Hospitals, School of Practical Nursing
Bachelor of Science - Human Services
University of Massachusetts