Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Jocelyn Blackshear

New Castle,PA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Intake Counselor

HIGHLAND HOUSE
09.2022 - Current
  • Review referrals from inpatient rehabilitation facilities
  • Conduct over the phone interviews with individuals listed on referrals
  • Complete intake process for individuals deemed appropriate.

Care Manager

Crossroads Treatment Centers
01.2021 - 09.2022
  • Conducts face-to-face interactions with patients to build a rapport
  • Assist and support patients with needs or concerns (medical and non medical) by providing internal or external referrals
  • Complete monthly care plans to remain compliant
  • Coordinate care with providers to ensure the best patient care
  • Follow all COE and Pennsylvania state requirements.

Assistant Teacher

Allie Alligator Learning Center
11.2020 - 01.2021
  • Interact and supervise infants
  • Complete all daily cleaning duties
  • Compose all daily activities performed by infants into Tadpole system.

Drug and Alcohol Counselor

Clear Choice Solutions
11.2019 - 10.2020
  • Provide counseling to individuals with active or inactive addictions
  • Create and update treatment plans for patients
  • Produce daily notes about counseling sessions.

Therapeutic Staff Support

Comprehensive Children and Family Services
03.2019 - 11.2019
  • Provide home and community habilitation service to individuals with intellectual disabilities
  • Services gained include assisting with job search and basic living skills.

Floor Manager (Head Liaison)

Zion's Angels LLC
01.2016 - 03.2019
  • To solve and manage client and staff issues as they arise
  • To assist in the development and retention of an effective team
  • To ensure good housekeeping is maintained throughout all areas of the facility
  • To communicate with the management team on a daily basis with information regarding children, parents and procedures.

Counselor

Vocational Psychological Services
11.2015 - 04.2016
  • Provided home and community habilitation service to individuals with intellectual disabilities
  • Services gained include assisting with job search and basic living skills.

Education

Associate in Healthcare Information Technologies -

Laurel Technical Institute
Sharon, PA
05.2019

Associate Degree in Criminal Justice in Criminal Justice -

Butler County Community College
New Castle, PA
05.2014

Skills

  • Scheduling
  • Substance Abuse Counseling
  • Client Records Management
  • Office Administration
  • Intake Assessments
  • Case Management Proficiency
  • CPR
  • Criminal Justice
  • Mental Health
  • EMR Systems
  • Knowledgeable in Medical Terminology
  • Skilled in Microsoft Office

Reference

Brooke Ronan (Clinical Director) 

New Castle, PA

(724) 712-5495


Jamie Crater (Regional Manager)

Butler, PA

(724) 992-1165


Olivia Semmelroth (Counselor Assistant)

Butler, PA

(724) 731-8820





Timeline

Intake Counselor

HIGHLAND HOUSE
09.2022 - Current

Care Manager

Crossroads Treatment Centers
01.2021 - 09.2022

Assistant Teacher

Allie Alligator Learning Center
11.2020 - 01.2021

Drug and Alcohol Counselor

Clear Choice Solutions
11.2019 - 10.2020

Therapeutic Staff Support

Comprehensive Children and Family Services
03.2019 - 11.2019

Floor Manager (Head Liaison)

Zion's Angels LLC
01.2016 - 03.2019

Counselor

Vocational Psychological Services
11.2015 - 04.2016

Associate in Healthcare Information Technologies -

Laurel Technical Institute

Associate Degree in Criminal Justice in Criminal Justice -

Butler County Community College

Similar Profiles

CREATE PROFILE
Jocelyn Blackshear