Jocelyn Bucio
Gilbert,AZ
Summary
Proven data management expert from RN Electric, adept in maintaining confidentiality and enhancing data accuracy. Leveraged advanced Excel and meticulous attention to detail to streamline processes, achieving a significant reduction in errors. Skilled in bilingual customer service, ensuring satisfaction and loyalty through effective communication and problem resolution.
Overview
8
8
years of professional experience
Work History
Data Entry Administrator
RN Electric
Mesa, AZ
12.2021 - Current
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Monitored customer accounts to identify and rectify billing issues.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Developed and maintained billing procedures to make timely payments.
- Streamlined internal communication processes by creating a centralized information hub for employees.
- Leveraged social listening tools to stay informed about relevant industry trends and inform communication strategy adjustments as needed.
Office Manager
American Liberator Aerospace
Tempe, AZ
02.2020 - 09.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Developed systems-based approach to establish successful completion of event tasks.
- Scheduled and organized catering, transportation and staffing to manage event logistics.
- Utilized project management skills to meet event deadlines and complete requirements.
Customer Service Representative
Sunrise Lighting
Chandler, AZ
07.2016 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
Education
Business Administration And Management
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZChandler High School
Chandler, AZ05.2017
Skills
- Proofreading proficiency
- Fast Typing Speed
- Accuracy and Attention to Detail
- Research and data collection
- Continuous Learning Attitude
- Data analysis techniques
- Advanced Excel knowledge
- Data Management
- Accuracy and Precision
- Microsoft Office
- Attention to Detail
Timeline
Data Entry Administrator
RN Electric
12.2021 - Current
Office Manager
American Liberator Aerospace
02.2020 - 09.2020
Customer Service Representative
Sunrise Lighting
07.2016 - 01.2020
Business Administration And Management
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler High School