Jocelyn Byland
Chula Vista,CA
Summary
Service-driven professional with a seven-year background in personal injury management. Personable and reliable, desiring the opportunity to use organizational skills in a busy environment. Results-driven case manager with a track record of excelling in fast-paced office environments. Committed to driving client retention and loyalty. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Office Manager/Lead Case Manager
Personal Injury Law Firm
San Diego, CA
10.2022 - 09.2025
- Produced thorough, accurate, and timely reports of project activities.
- Monitored and kept meticulous records of patient treatment plans and the responses of the patients to medication.
- Assisted in recruiting, onboarding, and training new employees.
- Processed payroll accurately, ensuring all employees were paid on time.
- Monitored client progress through regular follow-ups and case reviews.
- Maintained up-to-date case records, with case activity status.
- Transitioned clients to different providers based on progress or needs.
Receptionist
Bickford, Blados & Botros Law
San Diego, CA
05.2019 - 04.2022
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Coordinated and communicated with clients daily to gather pertinent information.
- Assisted visitors by directing to appropriate personnel and answering average of 50+ calls and emails daily.
Office Manager
Accident & Wellness Group
Chula Vista, CA
11.2014 - 04.2019
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Handled scheduling and managed the timely and effective allocation of resources and calendars.
- Managed patient appointment scheduling and ensured calendar accuracy.
- Prepared medical records for patient visits and maintained confidentiality.
- Handled incoming calls, addressed inquiries, and directed calls appropriately.
- Organized office supplies and maintained inventory for efficient operations.
Education
Associates in Paralegal Studies -
Southwestern College
Chula Vista, CA06-2026
High School Diploma -
Scripps Ranch High School
San Diego, CA06.2014
Skills
- Well-trained in SLACK, FileVine, ChartSwap and CasePeer
- Organizational skills
- Active listening
- Effective customer communication
- Fluent in Spanish
- Professional and polished presentation
- Data entry
- Multitasking and prioritization
- Case management
- Client communication
- Time management
- Attention to detail
- Office administration
References
References available upon request.
Timeline
Office Manager/Lead Case Manager
Personal Injury Law Firm
10.2022 - 09.2025
Receptionist
Bickford, Blados & Botros Law
05.2019 - 04.2022
Office Manager
Accident & Wellness Group
11.2014 - 04.2019
Associates in Paralegal Studies -
Southwestern College
High School Diploma -
Scripps Ranch High School