JOCELYN CALDERON
Houston,TX
Summary
Enthusiastic Housekeeping Supervisor offering more than 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Davidson Hospitality
Houston Downtown
07.2024 - 07.2025
- Monitored safety protocols among staff, reinforcing best practices to ensure a secure work environment.
- Fostered collaboration with front desk personnel, swiftly addressing guest inquiries and service requests.
- Resolved maintenance issues promptly by coordinating with the maintenance team for timely repairs.
- Championed sustainable practices by implementing eco-friendly cleaning solutions within the housekeeping department.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
Housekeeping Supervisor
Aimbridge Hospitality
Houston Downtown
03.2022 - 06.2024
- Led daily inspections of guest rooms and common areas to uphold cleanliness and quality standards.
- Coordinated staff training programs to enhance housekeeping skills and promote exceptional guest experiences.
- Directed the management of inventory supplies, ensuring adequate stock levels for uninterrupted operations.
- Developed efficient cleaning schedules and room assignments to optimize workflow and minimize turnaround times.
- Evaluated team performance through regular assessments, implementing improvement plans that elevated service quality.
- Trained new hires on company policies and housekeeping procedures to ensure consistent service delivery.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
Aimbridge Hospitality
Houston, TX
02.2022 - 06.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
Housekeeping Supervisor
NewcrestImage
Houston, TX
11.2019 - 02.2022
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Team Member
Jack in the Box
Houston, TX
01.2018 - 10.2019
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
Restaurant Waitress
El caballo blanco
Houston, TX
01.2017 - 12.2017
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
Education
Some College (No Degree) - undefined
High School - undefined
Hastings High School
Houston, TXSkills
- Supply Inventory Management
- Staff Evaluations
- Customer Service-Focused
- Team Building
- Training and Mentoring
- Department Coordination
- Staff Training and Development
- Cleaning Practices
- Staff Scheduling
- Cleaning and Sanitation
- Health and Safety Compliance
- Teamwork
- Problem-solving
- Attention to detail
- Team leadership
- Decision-making
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Supervisor
Davidson Hospitality
07.2024 - 07.2025
Housekeeping Supervisor
Aimbridge Hospitality
03.2022 - 06.2024
Housekeeping Supervisor
Aimbridge Hospitality
02.2022 - 06.2023
Housekeeping Supervisor
NewcrestImage
11.2019 - 02.2022
Team Member
Jack in the Box
01.2018 - 10.2019
Restaurant Waitress
El caballo blanco
01.2017 - 12.2017
Some College (No Degree) - undefined
High School - undefined
Hastings High School