Jocelyn Carranza Jimenez

Front Desk Responsibilities

The Neurology Group: Worked both front office and back office

• Work alongside 10 healthcare providers in office, 7 hospital providers, including Physician Assistants and Nurse Practitioners, delivering care to adult and pediatric neurology patients.
• Assist with treatment of migraines and chronic headaches, including preparation and support for Botox injections and nerve block procedures.
• Provide care for patients with ADHD and autism, supporting both clinical evaluations and follow-up visits.
• Perform neurological diagnostic testing, including memory assessments, ADHD testing, EEG, EMG, VER/BAER, and Doppler studies.
• Accurately document patient information, test results, and visit notes using the athenahealth (Athena) electronic health record system.
• Prepare exam rooms, sterilize instruments, obtain vital signs, and assist providers during examinations and procedures.
• Greet and check in patients in a professional and compassionate manner.
• Schedule new and follow-up appointments, including coordinating testing appointments and procedure visits.
• Verify insurance eligibility and benefits; obtain prior authorizations for procedures and diagnostic tests.
• Collect copays, process payments, and balance daily financial reports.
• Manage multi-line phone systems, respond to patient inquiries, relay messages to clinical staff, and handle prescription refill requests.
• Maintain accurate patient demographics and medical records within the Athena portal.
• Ensure smooth patient flow between front office and clinical staff to maintain efficient clinic operations.

• Provide comprehensive clinical support to physicians managing complex acute and chronic conditions including hypertension, diabetes, COPD, asthma, thyroid disorders, and cardiovascular disease.
• Independently room 20–30+ patients daily, obtaining detailed medical histories, medication reconciliation, and accurate vital signs documentation.
• Perform advanced clinical procedures including EKGs, phlebotomy, injections, immunizations, wound care, suture/staple removal, ear lavage, and point-of-care testing.
• Assist providers with minor in-office procedures and ensure proper sterile technique and infection control standards.
• Coordinate and track laboratory testing, imaging studies, specialist referrals, and follow-up care to ensure continuity of treatment.
• Educate patients on chronic disease management, medication adherence, lifestyle modifications, and preventive care guidelines.
• Maintain accurate, detailed documentation within the electronic health record using Practice Fusion portal while ensuring HIPAA compliance.

• Supervised daily warehouse operations including order picking, packing, labeling, and shipping to ensure accurate and on-time order fulfillment.
• Printed, reviewed, and organized customer orders; verified product quantities, SKUs, and shipping details prior to dispatch.
• Oversaw a team of warehouse associates, delegating tasks and monitoring productivity to meet daily quotas and deadlines.
• Trained and onboarded new employees on warehouse procedures, equipment use, safety standards, and quality expectations.
• Conducted quality assurance checks to minimize packing errors, damaged goods, and return rates.
• Managed inventory control processes including cycle counts, stock replenishment, discrepancy reporting, and inventory organization.
• Coordinated with shipping carriers to schedule pickups and ensure timely deliveries.
• Maintained accurate shipping records, bills of lading, and tracking documentation.
• Identified workflow inefficiencies and implemented process improvements to increase productivity and reduce delays.
• Ensured compliance with OSHA safety guidelines and company policies; maintained a clean and hazard-free work environment.
• Assisted with loading and unloading shipments, organizing pallets, and preparing bulk orders for distribution.
• Addressed employee performance issues, resolved conflicts, and promoted a positive team-oriented work environment.
• Met and exceeded daily shipping targets while maintaining high accuracy and customer satisfaction standards.