Jocelyn Carvente
Philadelphia,PA
Summary
Dynamic and results-driven professional with a proven track record at Viva Pizzas, excelling in customer service excellence and conflict resolution. Successfully trained new cashiers, enhancing team collaboration and operational efficiency. Recognized for attention to detail and dependability, consistently improving customer relations and loyalty through effective problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Viva Pizzas
Philadelphia, PA
08.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Leader in Training
Flynn Group of Companies
Philadelphia, PA
05.2024 - 10.2025
- Assisted in training new team members on operational procedures and safety protocols.
- Implemented process improvements to enhance customer service experience during peak hours.
- Supported scheduling efforts, optimizing labor allocation based on demand fluctuations.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2024
Skills
- Team collaboration
- Conflict resolution
- Attention to detail
- Honest and dependable
- Time management skills
- Customer service excellence
Languages
Spanish
Native or Bilingual
Certification
Servsafe
Timeline
Cashier
Viva Pizzas
08.2025 - Current
Shift Leader in Training
Flynn Group of Companies
05.2024 - 10.2025
High School Diploma -
South Philadelphia High School