Jocelyn Casares
Weslaco
Summary
Seeking a position in a work environment, where there is a need for a variety of tasks including; computer knowledge, organizational abilities, and customer service needs.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Texas Healthcare Imaging
Weslaco
10.2022 - 02.2025
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered high-volume calls with 100% customer satisfaction.
Retail Store Manager
Metro by T-Mobile
Edinburg
03.2021 - 09.2022
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Initiated new product training sessions for employees to improve product knowledge.
- Ensured all safety protocols were followed at all times by staff members.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular audits to ensure compliance with company standards.
Education
High School Diploma -
Weslaco High School
Weslaco, TX05-2011
Some College (No Degree) - Early Childhood Education
Rasmussen College
Tinley Park, ILSkills
- Customer Service 10 years
- Fluent in both English and Spanish; Verbal and Written, Great Communication skills
- Team Player, fast pace learner, works well under pressure
- Motivator, Leadership skills, problem solver, multitasker
- Good planner, Decision making abilities for all
- Knowledgeable on computer programs such as Microsoft word, Excel, and Power Point
- Type 55 WPM
- HIPPA confidentially regulations
- Customer service
Education and Training
other,other
References
References available upon request.
Timeline
Customer Service Representative
Texas Healthcare Imaging
10.2022 - 02.2025
Retail Store Manager
Metro by T-Mobile
03.2021 - 09.2022
High School Diploma -
Weslaco High School
Some College (No Degree) - Early Childhood Education
Rasmussen College