Jocelyn Castillo
La Mirada,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Healthcare Coordinator
Pacific Dental Services
07.2022 - 07.2023
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
Patient Communication Rep/ Patient Access Rep
UCLA Health
06.2021 - 06.2022
- Assist patient with scheduling appointments and sending messages to providers
- Admitting patient to their scheduled procedures and registering patient in the ER.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Patient Staff Assistant
Kaiser Permanente
09.2020 - 06.2021
- Screening patient temperatures and assisting patient on wheelchairs.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
Instructional Assistant Special Needs
Lynwood Unified
08.2019 - 08.2020
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Member Services Representative
Molina Healthcare
01.2018 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Millikan High School
06.2016
Skills
- Organization Skills
- Patient Care Coordination
- Administrative Staff Supervision
- Customer Service
- Clinical Documentation
- Insurance Verification
- Appointment Scheduling
- Bilingual
Timeline
Healthcare Coordinator
Pacific Dental Services
07.2022 - 07.2023
Patient Communication Rep/ Patient Access Rep
UCLA Health
06.2021 - 06.2022
Patient Staff Assistant
Kaiser Permanente
09.2020 - 06.2021
Instructional Assistant Special Needs
Lynwood Unified
08.2019 - 08.2020
Member Services Representative
Molina Healthcare
01.2018 - 07.2019
Millikan High School