Jocelyn Cervantes
Silt,CO
Summary
Bilingual professional with 5 years of customer service experience. Proven ability to enhance customer satisfaction and resolve issues efficiently. Strong communication skills and a commitment to delivering high-quality service. Demonstrated success in fast-paced environments, contributing to team goals and customer retention.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Integrated Mountain Group
Glenwood Springs, CO
12.2024 - Current
- Conducted regular inspections alongside property manager to uphold property standards and proactively address issues.
- Resolved maintenance requests promptly to enhance tenant satisfaction.
- Maintained accurate records of tenant communications, lease agreements, and payment history for efficient operations.
- Responded swiftly to tenant complaints for over 10 properties, ensuring timely resolutions.
Dental Assistant
Murray Dental Care
Glenwood Springs, CO
09.2024 - 12.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
Patient Care Specialist
Intermountain Occupational Health
Billings, MT
02.2024 - 05.2024
- Developed policies and procedures related to occupational health and safety, fostering a safer work environment for employees at all levels.
- Reduced workplace accidents by providing comprehensive training on proper safety procedures for both new hires and existing staff members.
- Enhanced company compliance with OSHA regulations through the development and implementation of tailored safety programs.
Customer Service Representative
Alpine Bank
Glenwood Springs, CO
10.2022 - 06.2023
- Maintained professionalism under pressure by effectively managing high-stress situations and resolving conflicts.
- Led training for new hires, establishing consistent service standards within the team.
- Responded to inquiries about accounts, transactions, and services, providing thorough assistance.
Inventory Control Specialist
Boot Barn
Grand Junction, CO
02.2022 - 09.2022
- Performed daily cycle counts to maintain precise stock information.
- Managed inventory control for high-volume warehouses, ensuring timely replenishment.
- Assisted in reducing excess inventory through accurate forecasting and collaboration with sales team.
Guest Advocate
Target
Glenwood Springs, CO
08.2020 - 04.2021
- Maintained positive guest relationships while handling returns and exchanges per company policies.
- Delivered prompt service at checkout, minimizing wait times for guests during peak hours.
- Managed high-volume tasks under tight deadlines, consistently delivering exceptional customer service.
Education
Cosmetology
IntelliTec College
CO06.2022
Diploma
Glenwood Springs High School
Glenwood Springs, CO05.2020
Skills
- Customer service
- Data entry
- Microsoft Excel/outlook
- Scheduling
- Documentation
- Fluent bilingual
- Payment collection
- Teamwork and collaboration
- Computer skills
- Medical terms
Timeline
Customer Service Representative
Integrated Mountain Group
12.2024 - Current
Dental Assistant
Murray Dental Care
09.2024 - 12.2024
Patient Care Specialist
Intermountain Occupational Health
02.2024 - 05.2024
Customer Service Representative
Alpine Bank
10.2022 - 06.2023
Inventory Control Specialist
Boot Barn
02.2022 - 09.2022
Guest Advocate
Target
08.2020 - 04.2021
Cosmetology
IntelliTec College
Diploma
Glenwood Springs High School