Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Childs

Corinth,NY

Summary

Dynamic and reliable professional with extensive experience at Tops Friendly Markets, excelling in customer service and efficient workflow. Proven ability to enhance store operations through teamwork and problem-solving. Skilled in recordkeeping and maintaining workplace cleanliness, consistently contributing to a positive shopping experience and overall achieving reportedly high satisfaction from clientelle as well as coworkers.

Overview

2
2
years of professional experience

Work History

Meat Wrapper

Tops Friendly Markets
06.2023 - Current
  • Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
  • Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
  • Collaborated with other team members to ensure a smooth workflow within the department during peak times.
  • Maintained a clean and organized work area, ensuring compliance with food safety regulations.
  • Assisted management in conducting inventory audits, helping maintain accurate records for ordering purposes.
  • Unloaded new product from delivery vehicles and moved efficiently to cooler and freezer for proper storage.
  • Supported store operations by assisting with additional tasks when needed, contributing to overall team success.
  • Provided excellent customer service through friendly interactions and quick resolution of any issues or concerns.
  • Demonstrated strong multitasking abilities by efficiently managing multiple customer requests and maintaining a high level of service quality.
  • Helped managers place accurate product orders by offering feedback on customers' current desires and purchasing trends.
  • Used Software to document quantity of meat received and sold to keep proper records of meat sales.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Grocery Clerk

Tops Friendly Markets
06.2023 - Current
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.

Education

Bachelors - Mechanical Engineering Technology

SUNY Polytechnic Institute
Utica, NY

Skills

  • Workplace cleanliness
  • Reliability and punctuality
  • Labeling accuracy
  • Hand-eye coordination
  • Adherence to policies
  • Quality assurance
  • Efficient workflow
  • Customer service
  • Customer service abilities
  • Concentration
  • Efficient precision
  • Dexterity
  • Computer applications
  • Hospitality and accommodation
  • Multitasking and prioritization
  • Recordkeeping and bookkeeping
  • Teamwork and collaboration
  • Problem-solving abilities
  • Task prioritization

Timeline

Meat Wrapper

Tops Friendly Markets
06.2023 - Current

Grocery Clerk

Tops Friendly Markets
06.2023 - Current

Bachelors - Mechanical Engineering Technology

SUNY Polytechnic Institute

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Jocelyn Childs