Jocelyn Corral
Aurora,IL
Summary
Professional healthcare coordinator with extensive experience in managing physician onboarding and recruitment administrative workflow. Known for optimizing operational efficiency through well-executed administrative strategies. Reliable team player with a focus on collaboration and adaptability, skilled in medical administration and effective communication.
Overview
12
12
years of professional experience
Work History
Physician Services Specialist
Northwestern Medicine
08.2023 - Current
- Administrative coordinator support for the Physician Services department including updating distribution of information for NHN Medical Group.
- Facilitate event planning (NHN MG Annual Meeting, Networking Events,) and all NHN Medical Group Physician Services activities and initiatives.
- Maintain the onboarding spreadsheet for all new physicians and advanced practice providers.
- Manages onboarding processing of newly hired NHN MG physicians and APPs.
- Processing of Professional Expense Reimbursements (PERP) for physicians and advanced practice providers employed through NHN MG. Includes updating of policies, educating new hires, and existing staff, processing submission of expenses, tracking of expenses incurred, and all appropriate communication with the President of NHN Medical Group.
- Provide Regional Medical Group support with new hire orientation, updating of itineraries, and managing physician I9 completion and other materials required for orientation.
Patient Access Specialist
Northwestern Medicine
03.2022 - 08.2023
- Utilized inputs to authenticate and register patients for service delivery
- Communicated with physicians and medical providers to clarify and facilitate clinical requests
- Advised patients on available services and community resources, based on current information
Customer Service Liaison
Rush Copley Medical Center
07.2019 - 06.2022
- Handled needs of office visitors, greeting clients warmly and directing to appropriate personnel
- Achieved high delivery accuracy and customer satisfaction ratings with routine checks of paperwork
- Met personal, team and company goals in customer service environment
Teller
Citibank
07.2016 - 03.2022
- Delivered exceptional service with friendly approach to retain and acquire customers
- Handled service charge clarity, account maintenance and client servicing requests
- Trained new employees on procedures and sales strategies to boost team success
- Recommended beneficial products and services to customers, consistently exceeding daily goals
Teller
West Suburban Bank
07.2015 - 07.2016
- Delivered exceptional service with friendly approach to retain and acquire customers
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Referred customers requiring loans, credit and mortgages to support sales process
Key Holder
Aldo
03.2013 - 06.2015
- Counted and balanced drawers and armed alarm system as part of store opening and closing
- Maintained store cleanliness and assisted management with operational tasks
- Attended and contributed to weekly manager's conference call
- Trained and mentored employees to improve sales and customer service skills
Education
Bachelor of Science (B.S.) - Healthcare Management
Rasmussen University
Aurora, IL12.2022
Skills
- Risk Management
- Critical Judgment
- Strong Problem-Solving Skills
- Teamwork and Collaboration
- Organizational Skills
- Excellent Communication
- Strong Attention To Detail
- Adaptability and Flexibility
- Professionalism and Integrity
- Effective delegation
- Event / Project Planning
Languages
English
Spanish
Timeline
Physician Services Specialist
Northwestern Medicine
08.2023 - Current
Patient Access Specialist
Northwestern Medicine
03.2022 - 08.2023
Customer Service Liaison
Rush Copley Medical Center
07.2019 - 06.2022
Teller
Citibank
07.2016 - 03.2022
Teller
West Suburban Bank
07.2015 - 07.2016
Key Holder
Aldo
03.2013 - 06.2015
Bachelor of Science (B.S.) - Healthcare Management
Rasmussen University
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