Rachelle Swope
Lakewood,CO
Summary
Physician Services Specialist strengthening provider engagement through physician inquiry resolution, training coordination, and clear communication across clinical and administrative teams. Manages physician onboarding, new-service education, and networking events while coordinating 5+ physician training sessions per month and 3+ physician networking events per quarter that support stronger collaboration and smoother adoption of protocols. Builds trusted relationships with healthcare providers while keeping service concerns moving to resolution.
Overview
9
9
years of professional experience
Work History
Physician Services Specialist
CU Medicine
Aurora, CO
09.2025 - 09.2026
- Managed 5 physician inquiries per day and tracked follow-up on concerns across provider and administrative workflows.
- Developed strong provider relations by building trust with healthcare providers and internal teams.
- Facilitated communication between physicians and administrative staff to keep requests, updates, and next steps aligned.
- Organized networking events that strengthen physician engagement and collaboration across the practice.
Client Success Manager
Gartner
Fort Myers, Florida
09.2024 - 06.2025
- Resolve 3 client inquiries per day by coordinating responses across internal teams and keeping updates clear.
- Managed client relationships to support satisfaction and long-term retention.
- Developed tailored solutions based on client needs and feedback.
- Facilitated onboarding for new clients and internal teams.
- Coordinated cross-functional teams to address client inquiries promptly.
Senior Client Acquisition Specialist
Gartner
Fort Myers, Florida
08.2021 - 09.2024
- Drove new client acquisition through targeted outreach and relationship-building with prospective accounts.
- Coordinated onboarding activities to streamline transitions and reduce friction for new clients.
- Tracked client records in CRM software to keep communication history organized and accessible.
- Delivered timely support to clients by answering service questions and clarifying available offerings.
- Maintained accurate client databases to strengthen tracking, communication, and follow-through across active accounts.
Clinical Liaison and Surgery Scheduler
Panorama Orthopedics & Spine Center
Golden, Colorado
07.2017 - 07.2021
- Coordinated patient care plans with healthcare teams and service providers to align treatment steps and next visits.
- Facilitated clear communication between patients, families, and medical staff to support timely answers and smoother handoffs.
- Educated patients on treatment options and available healthcare services, helping them navigate care decisions with confidence.
- Managed referrals to specialists and coordinated follow-up appointments to keep care plans moving without delays.
- Applied electronic health records and healthcare compliance practices to maintain organized patient information and accurate scheduling records.
Education
Bachelor of Science - Health And Exercise Sciences
Colorado State University
Fort Collins, CO05-2012
Skills
- Electronic health records
- Patient care coordination
- Clinical protocols
- Healthcare compliance
- Medical scheduling
- Physician liaison
- Provider relations
- Referral management
- Training coordination
- Physician education
Timeline
Physician Services Specialist
CU Medicine
09.2025 - 09.2026
Client Success Manager
Gartner
09.2024 - 06.2025
Senior Client Acquisition Specialist
Gartner
08.2021 - 09.2024
Clinical Liaison and Surgery Scheduler
Panorama Orthopedics & Spine Center
07.2017 - 07.2021
Bachelor of Science - Health And Exercise Sciences
Colorado State University