Jocelyn Cosenza
Allentown,PA
Summary
Highly motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented sales representative with a proven track record of building customer relationships and successfully closing sales.
Overview
14
14
years of professional experience
Work History
Patient Intake Coordinator
Bethlehem Counseling Associates
Bethlehem, PA
11.2023 - Current
- Receive information on fraudulent activity in accounts and file claims to settle if applicable
- Train and write out reports of employees in training and set daily goals to achieve
- Monitor and answer any questions of phone bankers
- ACCOMPLISHMENTS -Promoted to Phone Banker 2 from phone banker 1 September 2013-Promoted to Banker Coach October 2013
- Train newly hired employees to reach daily goals, monitor their calls and fill out call reports and receive supervisor calls when needed while in training.
Inside Sales Rep
Pharmakinnex
Remote
10.2020 - Current
- Source new prospects and sales leads through outbound calls
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Completed extensive training to provide educated responses to customer questions
- Answered customers' questions regarding products, prices and availability
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Used digital methods and traditional telephone approaches to generate sales leads
- Sent leads to my national sales director to negotiate pricing and set up contracts
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Hairstylist/Nail technician/Lash Artist
Valley Wellness Center
03.2018 - 03.2019
Patient Intake Coordinator/ Vendor Relationship Management
Bethlehem Counseling Associates
03.2016 - 01.2018
- Field calls to assist with scheduling, gathering insurance info and answer general questions
- Vendor management
- Social media manager
- Registration and admission of new patients, clerical duties, plan & execute company events, coordinate internal resources & third- party vendors.
Customer Service Associate/ Lobby Manager, Teller Supervisor
PNC
01.2014 - 01.2016
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Promoted bank's products and services by consistently cross-selling to customers
- Reviewed operational and security reports to identify possible hazards or security breaches
- Counted cash drawers and made bank deposits
- Examined tellers' reports of daily transactions for accuracy.
Hairstylist/Nail Technician
Blink27 Salon & Spa
04.2012 - 01.2015
Lead Sales Representative
Outerlimits Marketing Group
12.2011 - 04.2012
- Trained reps daily on selling procedures
- Adhered to strategic selling tactics resulting in weekly bonuses
- Conducted vigorous second round interviews to ensure passionate employees
Hair Stylist
Evolve Salon and spa
05.2011 - 12.2011
Customer Service Representative
Ict Group
01.2010 - 08.2011
Education
High School Diploma -
Whitehall High School
Whitehall, PA06-2008
Skills
- Appointment Scheduling
- Follow-Up Skills
- Medical Terminology Knowledge
- Insurance Verification
- Administrative Management
- Scheduling
- Vendor Management
- Data Entry
- Multitasking and Organization
- Phone and Email Etiquette
- Administration and Operations
- Schedule Coordination
- Customer Service
Timeline
Patient Intake Coordinator
Bethlehem Counseling Associates
11.2023 - Current
Inside Sales Rep
Pharmakinnex
10.2020 - Current
Hairstylist/Nail technician/Lash Artist
Valley Wellness Center
03.2018 - 03.2019
Patient Intake Coordinator/ Vendor Relationship Management
Bethlehem Counseling Associates
03.2016 - 01.2018
Customer Service Associate/ Lobby Manager, Teller Supervisor
PNC
01.2014 - 01.2016
Hairstylist/Nail Technician
Blink27 Salon & Spa
04.2012 - 01.2015
Lead Sales Representative
Outerlimits Marketing Group
12.2011 - 04.2012
Hair Stylist
Evolve Salon and spa
05.2011 - 12.2011
Customer Service Representative
Ict Group
01.2010 - 08.2011
High School Diploma -
Whitehall High School