Jocelyn Crawford
Philadelphia,PA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
14
14
years of professional experience
Work History
Member Advisor
American Heritage Credit Union
Philadelphia, PA
05.2022 - Current
- Provide a premier level of service to the members of American heritage credit union in a pleasant, efficient manner via telephone
- Ability to analyze and identify members question and problems
- Ability to refer and cross sell a product or service
- Perform various transactions on accounts. Research members inquiries including follow up calls
Receptionist
Rosenello's Windows & Siding
Bensalem, PA
02.2015 - 01.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Received and routed business correspondence to correct departments and staff members.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Staffing Plus Agency
Ardmore, PA
06.2011 - 03.2014
- Sorted, received and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma - Nursing
Edward Bok High School
8th & Mifflin Strret06.2001
Skills
- Visitor and Customer Relations
- Customer Complaint Resolution
- Attention to Detail
- Positive Attitude and Energetic
- Multi-Line Phone Systems
- Courteous and Professional
- Computer Proficiency
- Intuit QuickBooks
Timeline
Member Advisor
American Heritage Credit Union
05.2022 - Current
Receptionist
Rosenello's Windows & Siding
02.2015 - 01.2022
Receptionist
Staffing Plus Agency
06.2011 - 03.2014
High School Diploma - Nursing
Edward Bok High School