Larissa Wagner
Grand Rapids,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Member Advisor
Affinity Plus Federal Credit Union
Grand Rapids , MN
09.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Described product highlights and benefits to help guide purchasing decisions.
Logistics Team Member
Target
Grand Rapids, MN
08.2018 - 09.2021
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Unloading truck in a timely and efficient manner.
- Responsible for price change.
- Relocation of sales items, sales plans.
- Outstanding customer service.
- Cashiering, when required.
Home Health Aide
River Grand Senior Living
Grand Rapids, MN
08.2014 - 09.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
Youth Development Professional
Boys And Girls Club
Grand Rapids, MN
07.2020 - 09.2020
- Supervised youth and maintained security for each child under care.
- Helped set appropriate goals and plans to achieve targets.
- Assisted with educational needs through cognitive enriching activities.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
- Took part in sports, games, and movies with children.
Education
Associate of Arts - Liberal Arts And General Studies
Itasca Community College
Grand Rapids, MN12.2020
High School Diploma -
Burlington High School
Burlington, WI05.2008
Skills
- Customer Account Management
- Member Education
- Data Entry and Maintenance
- Phone Inquiries
- Consumer Banking
- Upbeat and Positive Personality
- Customer Care
- Credit Union Operations
- Corrective Actions
- Interpersonal Communications
- Cultural Awareness
- Excellent Attention to Detail
Wanting to pursue further education
Looking into Bemidji State University to complete a BA in Business Administration and Management, with a focus on Financial Management.
Timeline
Member Advisor
Affinity Plus Federal Credit Union
09.2021 - 04.2022
Youth Development Professional
Boys And Girls Club
07.2020 - 09.2020
Logistics Team Member
Target
08.2018 - 09.2021
Home Health Aide
River Grand Senior Living
08.2014 - 09.2021
Associate of Arts - Liberal Arts And General Studies
Itasca Community College
High School Diploma -
Burlington High School
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