Music- Electric Guitar
Sean Hamel
Boynton Beach,FL
Summary
Hardworking and knowledgeable customer service professional with medical, financial, and community outreach experience. Solid team player with oral and written communication skills to enhance customer experiences either in person or on the phone. Willingness to learn new skills and added responsibilities to meet company goals.
Overview
9
9
years of professional experience
Work History
Member Advisor
IThink Financial Credit Union
04.2023 - 03.2024
- Processed consumer loan applications such as vehicle, personal, and credit card loans.
- Processed various types of transactions including cash and non-cash deposits, withdrawals, loan payments, transfers, cash advances, cashier's checks, savings bonds, etc.
- Provided ongoing support to members, ensuring prompt resolution of issues and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Educated and engaged customers with new bank products and services.
Community Outreach Specialist-
Palm Beach County Government
08.2022 - 02.2023
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Conducted needs assessments to identify areas requiring additional support or resources within the community.
- Processed and submitted applications for supervisor review.
- Connected individuals with available and relevant Community Action Programs.
- Communicated effectively both orally and in writing
Patient Access Center Specialist Representative
NYU Langone Health
12.2020 - 06.2022
- Tackled multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Access Center in accordance with established NYU FGP guidelines. Inbound calls only.
- Employed physician protocols to schedule appointments for NYU specialties and meet established Access Center performance goals.
- Achieved call processing in an efficient manner, remain aware of call volumes,; work as part of the team.
- Displayed empathy, courtesy, and respect during all client interactions while providing appropriate resources.
- Maintained confidentiality of patients' health and financial information according to HIPAA standards.
- Verified and updated existing patient and insurance information.
- Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
Member Advisor
South Florida Educational Federal Credit Union
05.2015 - 12.2020
- Provided exceptional member service by serving as a consultant in a wide variety of deposit and loan transactions/inquiries, resolving member issues accurately and in a timely manner
- Processed numerous teller transactions.
- Serviced member accounts by preparing the necessary paperwork for wire transfers, processing stop payment requests, direct deposit payroll request forms,new/lost/stolen cards, check orders, and temporary checks.
- Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
- Developed comprehensive knowledge of products and services to better assist members in reaching their financial goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve branch goals and improve overall performance.
Education
Associate of Arts - Accounting
Miami Dade College
Miami, FL05.2014
Skills
- Financial Acumen
- Customer Service
- Call center experience
- Account Management
- MS Office
- Multi-Line Phone Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Healthcare benefitsPaid sick leaveFlexible work hoursInterests
Timeline
Member Advisor
IThink Financial Credit Union
04.2023 - 03.2024
Community Outreach Specialist-
Palm Beach County Government
08.2022 - 02.2023
Patient Access Center Specialist Representative
NYU Langone Health
12.2020 - 06.2022
Member Advisor
South Florida Educational Federal Credit Union
05.2015 - 12.2020
Associate of Arts - Accounting
Miami Dade College
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