Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Contreras

Hialeah

Summary

Dedicated Member Advisor with strong customer service and financial acumen. Proven ability to resolve member issues effectively and educate clients on financial products. Results-driven professional with experience in banking and member services. Skilled in effective communication and problem-solving, contributing to enhanced member satisfaction and operational efficiency.

Overview

1
1
year of professional experience

Work History

Member Advisor I

EdFed
Miami Lakes
02.2024 - Current
  • Assisted members with account inquiries and transaction processing.
  • Educated members on financial products and services offered by EdFed.
  • Resolved member issues through effective communication and problem-solving skills.
  • Provided training support to new staff on member service protocols.
  • Provided support during branch audits by gathering requested documentation promptly.
  • Educated members about available services including loans, mortgages, investments and insurance.

Education

Associate of Arts - Nursing

Miami Dade College
Miami, FL
05-2025

Skills

  • Banking
  • Customer service
  • Communication skills
  • Team collaboration
  • Financial acumen
  • Member account management
  • Customer support
  • Banking operations support
  • Financial transactions

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Member Advisor I

EdFed
02.2024 - Current

Associate of Arts - Nursing

Miami Dade College

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