Jocelyn Darnell

Proven call center representative with 10 years of experience handling customer service issues and representing the company, including fielding calls from supervisors. Flexible and friendly guest service agent with 15 years of experience providing superior customer service and maintaining a welcoming atmosphere. Proven track record of multitasking, attentiveness and courtesy. Excellent track record of maintaining a safe and happy environment. Experienced babysitter/nanny with proven track record of providing loving care for children while managing daily schedules and monitoring homework, playtime, and television time. Calm and organized with exceptional ability to engage children in learning through play. Experienced in using classroom management techniques and engaging students in group learning activities. Focused on providing early developmentally appropriate activities with loving care.

• Supervised team of 4 staff members.
• Achieved CBRF certification through effectively helping with daily resident tasks and passing medications.
• Achieved verbal communication by introducing AAC device for goaled communication tasks.
• Caregiver and at-home school facilitator for family with 2 young children.
• Supervised groups of 5 children aged 3 months to 12 years of age.