Jocelyn DeJesus
Springfield,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every person a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
NPS
Northampton, MA
11.2022 - Current
- Received and dispatched calls for emergency services.
- Prioritize responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Monitor radio frequencies to ensure proper communication between personnel in the field and dispatch facility.
- Utilize computer systems to locate addresses, phone numbers and locations if necessary.
- Maintain logs of calls and assigned tasks.
- Monitor and adjust call priorities regularly based on caller needs.
- Keep detailed and updated records of calls in physical and electronic databases.
Waitress Supervisor
Fiesta cafe
Holyoke, MA
07.2021 - 07.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Monitored cash register operations during shifts for accuracy of transactions.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained new wait staff team members in proper procedures and important standards of establishment.
Cashier
Big Y Supermarket
Springfield, MA
01.2021 - 12.2021
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Holyoke High School
Holyoke, MA06-2021
Skills
- Bilingual (Spanish)
- Geographical Knowledge
- Situational Awareness
- Logistics
- Quality Assurance
- Client Documentation
- Emergency Protocols
- Critical Thinking
- Emergency Medical Instruction
- Problem-Solving
- Computer Skills
- Crisis Management
- Active Listening
- Works Well Under Pressure
Accomplishments
- Graduated high school with a 3.8 GPA and high honors
Certification
- CPR certified
- Emergency dispatch
Languages
Spanish
Native/ Bilingual
Timeline
Emergency Dispatcher
NPS
11.2022 - Current
Waitress Supervisor
Fiesta cafe
07.2021 - 07.2022
Cashier
Big Y Supermarket
01.2021 - 12.2021
High School Diploma -
Holyoke High School
- CPR certified
- Emergency dispatch
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