Jocelyn De Jesus
Ormond Beach
Summary
Detail-oriented customer service and sales professional with extensive experience in call center, fundraising, and account executive roles. Highly computer-literate with strong proficiency in CRM systems, Microsoft Office, Google Workspace, and data management tools. Proven ability to verify customer and consumer information accurately, maintain confidentiality, and ensure compliance with legal and regulatory requirements while delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Account Executive
All for KIDZ
05.2023 - Current
- Conduct 80–100 inbound and outbound calls daily to prospect and close school accounts.
- Utilize CRM systems to manage sales pipelines, bookings, and customer communications.
- Accurately verify school and client information to ensure correct bookings and collections.
- Handle collections calls while maintaining professionalism and compliance.
Telesales Representative / Fundraising
FLS Connect
12.2021 - 05.2023
- Exceeded weekly and monthly performance goals in a metrics-driven environment.
- Verified donor information, addresses, and payment details with accuracy.
- Maintained detailed electronic records of client interactions and transactions.
- Resolved account discrepancies and made corrections to customer records.
Results Associate
ResultsCX
03.2020 - 12.2021
- Verified consumer, patient, and insurance information, identifying and reporting discrepancies.
- Reviewed deductibles, copays, and eligibility prior to appointments.
- Utilized Microsoft Office and CRM software to manage high volumes of data.
- Troubleshot system errors and escalated complex technical issues to IT.
Sales / Appointment Scheduler
Contour Day Spa
03.2018 - 03.2020
- Collected and verified customer demographic information during scheduling.
- Maintained electronic databases and scheduling systems.
- Created digital marketing materials and managed internal web content.
Education
High School Diploma - undefined
Skills
- Computer Literacy & Technical Proficiency
- Customer Information Verification
- CRM & Sales Pipeline Management
- Data Entry & Records Management
- HIPAA & Privacy Compliance
- Payment & Eligibility Verification
- Microsoft Office & Google Workspace
- Inbound & Outbound Call Handling
- Problem Resolution & Risk Identification
Timeline
Account Executive
All for KIDZ
05.2023 - Current
Telesales Representative / Fundraising
FLS Connect
12.2021 - 05.2023
Results Associate
ResultsCX
03.2020 - 12.2021
Sales / Appointment Scheduler
Contour Day Spa
03.2018 - 03.2020