Jocelyn Diaz
Lewisville,TX
Overview
3
3
years of professional experience
Work History
General Manager
TitleMax Title Loans
Lewisville, TX
10.2021 - Current
- Managed and oversaw all customer accounts, both existing and new.
- Conducted daily meetings to discuss and set organizational goals.
- Supervised and maintained comprehensive oversight of customer accounts, ensuring alignment with business objectives.
- Conducted marketing and collection calls to drive revenue and ensure timely payments.
- Developed and tracked monthly objectives in Excel to enhance operational efficiency.
- Enhanced customer satisfaction by effectively addressing client needs and resolving issues promptly.
- Improved customer experience by implementing efficient service strategies and ensuring client concerns were met.
- Developed and managed employee schedules, ensuring optimal staffing levels.
- Oversaw procurement of all work-related supplies, maintaining inventory accuracy.
- Conducted monthly alarm system tests to ensure operational readiness and compliance with safety regulations.
- Processed daily deposits to ensure accurate financial record-keeping.
- Directed successful fundraising initiatives, enhancing community engagement and support.
Education
Registered Dental Assistant
Ut Health San Antonio
San Antonio, TX01-2018
High School Diploma -
Calallen High School
Calallen 05-2016
Skills
- Attention to detail
- Active listening
- Excellent communication
- Organization and time management
- Decision-making
- Multitasking
- Project planning
- Time management
- Customer relations
- Leadership
- Basic math
- Training & Development
- Flexible and adaptable
- Self-Directed
- Recordkeeping
- Social perceptiveness
- Microsoft Word
- Conflict resolution
Timeline
General Manager
TitleMax Title Loans
10.2021 - Current
Registered Dental Assistant
Ut Health San Antonio
High School Diploma -
Calallen High School