Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Duarte

Las Vegas

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Friendly and upbeat Spa Attendant with firm understanding of guest safety, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills. Good cleaning abilities, excellent physical fitness and strong work ethic.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

3
3
years of professional experience

Work History

Waitress

Crepe Expectations
08.2020 - 09.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Spa Attendant

Resorts World Las Vegas
09.2021 - 02.2022
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Greeted guests and escorted to correct treatment rooms.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Managed locker room inventory and supplies, replenishing as needed.

Pharmacy Technician

CVS Pharmacy
03.2022 - Current
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

High School Diploma -

Valley High School
Las Vegas, NV
05.2020

Skills

  • Hospitality Service Expertise
  • Customer Service and Rapport
  • Performance Improvement
  • Complex Problem-Solving
  • Bilingual (Spanish)
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
03.2022 - Current

Spa Attendant

Resorts World Las Vegas
09.2021 - 02.2022

Waitress

Crepe Expectations
08.2020 - 09.2021

High School Diploma -

Valley High School
Jocelyn Duarte