Jocelyn Elizalde
Oak Creek
Summary
Dynamic Human Resources Manager skilled in optimizing recruitment and onboarding strategies, achieving a 70% retention rate for 23 hospice clinicians. Proven track record in streamlining compliance processes and enhancing employee engagement initiatives. Strong collaborator with executive leadership to address staffing needs and implement effective retention strategies.
Overview
7
7
years of professional experience
Work History
Human Resources Manager & Recruiter
Capital Hospice & Palliative Care
Oakbrook Terrace
09.2025 - 06.2026
- Secured 23 hospice clinicians, achieving ~70% retention in high-burnout roles.
- Sourced, assessed, and conducted interviews with candidates for hospice-related roles such as RNs, LPNs, CNAs, social workers, chaplains, and other support functions.
- Collaborated with president, executive director, and clinical director to assess staffing needs and formulate targeted recruitment strategies for each role.
- Articulated organization's goals and values to engage and attract qualified candidates. and values effectively to prospective candidates.
- Sustained talent pipeline via engagement with networking opportunities, job boards, community collaborations, and attendance at industry events.
- Directed onboarding procedures for new hires, facilitating fulfillment of necessary documentation and training
- Assessed and conveyed recruiting metrics and status regarding hiring targets.
- Developed workforce planning and retention strategies alongside employee engagement initiatives.
- Joined forces with executive director on creation of employee attendance policies aimed at increasing compliance and accountability.
- Managed staffing coordination for CNA and nursing personnel to uphold quality patient care and regulatory compliance.
- Streamlined employee insurance enrollment, providing clear guidance on coverage options to enhance understanding.
Assistant Manager
Sherwin Williams
South Elgin
01.2025 - 09.2025
- Propelled sales growth at a $2.5 million store by implementing innovative approaches to new credit line accounts
- Amplified sales via targeted consulting and meticulous pre-call preparation ahead of customer interactions to uncover business opportunities.
- Established over 28 charge accounts to boost store performance.Coordinated with business segment representatives to align on client projects.
- Facilitated pre-call planning with store manager to understand client business needs.
- Led manager trainee program to prepare for advancement to Store Manager at any location.
- Established over 28 charge accounts to boost store performance.
Coordinated with business segment representatives to align on client projects. - Ensured smooth transitions for customers, fostering loyalty and trust.
Engaged clients in discussions about their business goals and initiatives. - Applied knowledge gained at Oswego store to elevate customer service standards at South Elgin.
New Store Assistant Manager
Sherwin Williams
Oswego
04.2024 - 01.2025
- Spearheaded new store opening as assistant manager in Oswego, IL, just two weeks post-completion of six-week manager trainee program, aided by Chicago City manager.
- Elevated the store's grand opening through strategic social media marketing, enhancing engagement and awareness of new location and promotions.
- Trained new store employees on POS software and clerical duties to ensure operational readiness and effective customer service.
- Facilitated store manager's attainment of Presidents Club through improved customer loyalty, business acquisition, and strategic application of sales marketing psychology.
- Managed communication with building landlord, district manager, and contractor foreman during building inspections and shelving guidelines.
- Initiated 15+ charge accounts and credit lines, fostering increased loyalty for small paint business during initial three months
- Established solid client partnerships, enhancing new business sales
- Engaged with key accounts to gain insights into business objectives while documenting calls in Insight CRM for effective communication with sales representatives and stores nationwide.
Head Cashier
The Home Depot
Yorkville
07.2019 - 06.2023
- Advanced to head cashier role after 2 years through continuous employee motivation, team leadership, and outstanding customer service
- Trained new team members in cash register operations, stock procedures, and customer service practices.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Mentored cashiers to reflect the company's mission, vision, and goals through constructive individual feedback on work performance.
- Facilitated coverage across 5+ departments, enhancing customer satisfaction and boosting end-of-day sales.
- Earned acknowledgment in paint department for demonstrating product knowledge and assisting customers. for teaching customers about paint essentials and describing products.
- Oversaw paint project for client, resulting in loyalty to store #6887.
Administrative Intern
Avantara Aurora
Aurora
11.2022 - 04.2023
- Optimized CNA staff schedules, lessening dependency on agency personnel.
- Sanitized, arranged, and tagged medical equipment for quality assurance
- Conferred with charge nurse, nursing assistants, administrator, and human resources to establish best practices for housekeeping, enhancing quality and reducing risks of medical errors and adverse events.
- Volunteered in the kitchen to prepare meals according to strict dietary guidelines for residents.
Ensured high standards of cleanliness among staff through regular checks and training.
Conducted biweekly inspections to maintain food safety protocols and operational efficiency.
Emphasized the importance of nutrition for residents' therapeutic diets and overall well-being. - Organized and decorated lunchroom for Valentine's Day activity night, promoting resident engagement and improving overall atmosphere. Created a comfortable environment to support mental health and promote connectedness among hospice and short-term residents.
- Collaborated with team to identify and implement process improvements across physical therapy, human resources, medical records, and customer service departments.
Education
Masters - Business Administration, Healthcare Administration
Aurora University
Aurora, IL05-2023
Bachelor of Arts - Psychology
Aurora University
Aurora, IL05-2022
Skills
- Talent Acquisition
- Candidate sourcing
- Onboarding procedures
- Candidate Engagement
- Candidate Experience
- Hiring strategies
- HR policies
- Customer relationship management
- Microsoft Office
- Google Workspace
- Epic EHR Software
- Axxess Hospice EMR Software
- Problem Solving
- Team leadership
- Conflict resolution
Languages
- English, fluent in reading and writing
- Spanish, fluent in reading and writing
Volunteer Experience
Team Leader, St. Mary's Catholic Church, Directed activities alongside church administration., Planned team building exercises that encouraged students to step outside their comfort zone.
Timeline
Human Resources Manager & Recruiter
Capital Hospice & Palliative Care
09.2025 - 06.2026
Assistant Manager
Sherwin Williams
01.2025 - 09.2025
New Store Assistant Manager
Sherwin Williams
04.2024 - 01.2025
Administrative Intern
Avantara Aurora
11.2022 - 04.2023
Head Cashier
The Home Depot
07.2019 - 06.2023
Masters - Business Administration, Healthcare Administration
Aurora University
Bachelor of Arts - Psychology
Aurora University