Jocelyn Escobar
Riverside,CA
Summary
A full time student and part time worker who is dedicated to gaining experience and building a strong career. Offering 5+ years of customer service, collaboration, and leadership experience within a fast-paced environment. A results-driven professional having played a pivotal role in transforming two high-volume restaurants into certified training facilities. Proven ability to lead teams, implement training programs, and enhance operational efficiency. A bilingual student with data analysis skills, with the ability to apply statistical methods to interpret data and draw meaningful insights. Knowledge of hypothesis testing, regression analysis, and probability.
Overview
6
6
years of professional experience
Work History
Certified Trainer
Raising Cane's Chicken Fingers
Moreno Valley, CA
10.2022 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Utilized appropriate assessment tools to measure success rate of trainees throughout the program cycle.
- Trained newly hired members to fill key positions and maximize productivity while providing constructive yet positive feedback
Team Leader
Jack in the Box
West Covina, CA
07.2020 - 10.2023
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Tumbling Coach
On Point Tumbling
La Puente , CA
05.2019 - 06.2021
- Developed and implemented tumbling and conditioning drills to increase skill level of athletes.
- Motivated athletes to push themselves beyond their perceived limits in order to maximize potential.
- Instructed athletes on the fundamentals of tumbling including body control, form and alignment.
Education
Master of Arts - Public Policy
University of California, Riverside
Riverside, CA06-2026
Bachelor of Arts - Public Policy
University of California, Riverside
Riverside, CA08-2025
International Baccalaureate - High School Diploma
Nogales High School
La Puente, CA06-2021
Skills
- Communication
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Active Listening
- Critical-Thinking
- Problem-Solving
- Time Management
- Bilingual
- Data Analysis
Affiliations
- Vinyl enthusiast/collector
- Traveler
- Dean's Honors List
- IEHP Policy Fellow
Accomplishments
- Dean's Honors List: Winter 2023, Spring 2023, Winter 2024, Spring 2024, Summer 2024, Fall 2024
Languages
English
Professional
Spanish
Professional
Timeline
Certified Trainer
Raising Cane's Chicken Fingers
10.2022 - Current
Team Leader
Jack in the Box
07.2020 - 10.2023
Tumbling Coach
On Point Tumbling
05.2019 - 06.2021
Bachelor of Arts - Public Policy
University of California, Riverside
International Baccalaureate - High School Diploma
Nogales High School
Master of Arts - Public Policy
University of California, Riverside
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