Jocelyn Estacio
Chicago,IL
Summary
Dynamic bartender with a strong focus on customer service, responsible alcohol service, and multitasking. Proven ability to develop loyal clientele through engaging interactions and personalized recommendations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Village Inn Pizza
Skokie, IL
10.2025 - Current
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Bartender
Mullens Bar
Norridge, IL
09.2025 - Current
- Developed signature drink specials that increased customer engagement and boosted sales during peak hours.
- Streamlined bar operations by implementing efficient workflow processes, resulting in improved service times during busy shifts.
- Cultivated strong relationships with regular patrons through attentive service and engaging interactions, encouraging repeat visits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Chasers Bar
Schiller Park, IL
12.2023 - 03.2025
- Crafted and served diverse cocktails, enhancing customer satisfaction through personalized beverage recommendations.
- Maintained bar inventory and supplies, ensuring timely restocking of popular items to meet demand.
- Trained new bartenders on proper mixing techniques and customer service standards, fostering a cohesive team environment.
- Monitored and enforced responsible alcohol service policies, reducing incidents of over-serving patrons.
- Coordinated events and promotions that attracted larger crowds, enhancing bar visibility within the local community.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Caddy Shack
Rosemont, IL
06.2022 - 01.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Trained new staff on menu knowledge and service standards to maintain consistency.
- Collaborated with kitchen staff to streamline order delivery and reduce wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender/Server
Tommys on Higgins
Chicago, IL
10.2009 - 12.2023
- Crafted signature cocktails using high-quality ingredients and innovative techniques.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Trained new bartenders on mixology techniques and customer engagement strategies.
- Implemented efficient bar workflow processes, enhancing service speed and quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
William Howard Taft
Chicago, ILSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Patience and tolerance
- Payment processing
- Cash register operation
- Handling difficult customers
- Complex Problem-solving
- Responsible alcohol service
Certification
- Licensed Bassett
- food handler license
Timeline
Bartender
Village Inn Pizza
10.2025 - Current
Bartender
Mullens Bar
09.2025 - Current
Bartender
Chasers Bar
12.2023 - 03.2025
Server
Caddy Shack
06.2022 - 01.2024
Bartender/Server
Tommys on Higgins
10.2009 - 12.2023
High School Diploma -
William Howard Taft