Jocelyn Estrada
Carson City,NV
Summary
Dynamic professional skilled in multitasking and problem-solving within the healthcare sector. 3 years experience coordinating patient costs and managing appointment schedules to minimize delays and improve overall patient satisfaction.
Overview
2027
2027
years of professional experience
Work History
Patient Cost Coordinator
Carson Medical Group
Carson City, NV
10.2023 - Current
- Coordinate with insurance companies to determine a patient's cost of care.
- Communicate with patients and explain their benefits in a clear manner.
- Assist front office staff with insurance inquiries at check in.
Appointment Scheduler
Carson Medical Group
Carson City, NV
10.2022 - 10.2023
- Managed appointment scheduling.
- Communicated with patients to confirm appointments and send message to clinical staff on their behalf.
- Coordinated with clinical staff to maintain schedules and ensure patients receive care with minimal delays.
Legal Collector
National Business Factor
Carson City, NV
2021 - 2022
- Managed collections processes to recover outstanding debts efficiently.
- Researched and analyzed accounts to determine appropriate collection strategies.
- Worked with clients to negotiate payment arrangements and resolve debts.
Education
High School Diploma -
Carson High School
Carson City, NV2020
Skills
- Cost analysis
- Problem-solving
- Time management
- Multitasking
- Customer service
- Schedule coordination
Accomplishments
- Took over Medicaid referrals from supervisor and depleted the backlog substantially.
- Became knowledgeable in both scheduling and PSR job duties to be able to assist all colleagues.
Timeline
Patient Cost Coordinator
Carson Medical Group
10.2023 - Current
Appointment Scheduler
Carson Medical Group
10.2022 - 10.2023
Legal Collector
National Business Factor
2021 - 2022
High School Diploma -
Carson High School