Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Stovall

Carson City,NV

Summary

Highly motivated individual with extensive customer service experience. Outgoing professional with various knowledge in multiple computer applications and experience in tracking business accountability. Successful performance history of consistently maintaining intimate and lucrative relationships with clients.

Overview

15
15
years of professional experience

Work History

Patient Cost Coordinator

Carson Medical Group
11.2023 - Current
  • Completed cost estimates by using various eligibility tools and performing account inquiry.
  • Provided patients with detailed explanations of their benefits as well as presenting available options provided by their medical providers.
  • Successfully worked with staff to coordinate services best fit for our patients.
  • Effectively coached my team in basic account inquiry in order to better their ability to explain themselves to patients.
  • Built and maintained positive working relationships with patients and staff.

Patient Service Representative

Carson Medical Group
09.2022 - 11.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Deescalating patient interactions and problem solving to ensure conflict resolution.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.

Bartender

The Corona Depot
05.2021 - 04.2022
  • Cared for customers, anticipated and met their needs.
  • Organized, stocked, and maintained clean work space.
  • Managed inventory, organized storage, and received and inputted deliveries.
  • Maintained cash drawers, ran sales reports, and tracked weekly finances.

Server

The Cheesecake Factory
05.2012 - 12.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options.

Server

T-Rex Cafe
04.2011 - 05.2012
  • Insured customers received highest level of hospitality as to meet Disney World standards.
  • Offered and upsold products, services, and accomodations to enhance guest experience.

Kitchen Supervisor

BJ's Restaurant & Brewhouse
09.2008 - 04.2011
  • Monitored quality control for food preparation, production and plating.
  • Directed activities of team of kitchen workers.
  • Oversaw responsibilities of kitchen employees and held team accountable.
  • Collaborated with both front and back of house employees to successfully achieve customer satisfaction.
  • Monitored food costs and managed inventory.
  • Managed conflict with customers and resolved issues accordingly.

Education

Mechanical Engineering

Cal State University Fullerton
Fullerton, Ca

Skills

  • Knowledge and experience in using Microsoft Office
  • Proficient in eClinicalWorks
  • Capable of successfully navigating insurance eligibility websites and understanding benefits documents
  • Experience with creating Excel spreadsheets and generating representative charts and graphs
  • Trained in computer-aid design programs (ie AutoCAD, Solidworks, Rhino)
  • Capable of successfully resolving conflict
  • Collaborates well in team settings
  • Excels in coaching and educating a teams
  • Effective time management
  • Flexible and adaptable

Timeline

Patient Cost Coordinator

Carson Medical Group
11.2023 - Current

Patient Service Representative

Carson Medical Group
09.2022 - 11.2023

Bartender

The Corona Depot
05.2021 - 04.2022

Server

The Cheesecake Factory
05.2012 - 12.2020

Server

T-Rex Cafe
04.2011 - 05.2012

Kitchen Supervisor

BJ's Restaurant & Brewhouse
09.2008 - 04.2011

Mechanical Engineering

Cal State University Fullerton

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Melanie Stovall