Jocelyn Fontes
Tucson,AZ
Summary
Organized professional with expertise in patient scheduling, front desk operations, and administrative support in healthcare. Managed multi-line phone systems, coordinated appointments, and maintained precise documentation while supporting multidisciplinary teams in high-pressure settings.
Overview
11
11
years of professional experience
Work History
Behavioral Health Specialist
Casa De Los Ninos
04.2024 - 06.2026
- Participate in patient assessments and clinical visits
- Coordinate and schedule client appointments for behavioral health services
- Supported psychiatrists, psychologists, and social workers by managing administrative tasks to enhance workflow efficiency.
- Maintain accurate documentation in electronic systems
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Processed insurance verifications and patient registration forms accurately and promptly.
- Trained new reception staff on office protocols and customer service standards to ensure consistent quality of service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cashier
Ace Hardware
08.2023 - 11.2023
- Processed customer payments, returns, and exchanges with precision to ensure seamless transactions.
- Processed customer payments, returns, and exchanges accurately
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Maintained organized checkout area to support efficient customer flow and reduce wait times.
- Assisted with opening/closing procedures and store organization
- Resolved customer complaints promptly to improve overall satisfaction and foster repeat business.
Caregiver
Villas
05.2015 - 08.2015
- Monitored patient conditions and documented observations to inform care decisions.
- Maintained cleanliness and safety of living environments, ensuring compliance with health regulations.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported residents in daily living activities, improving their quality of life and promoting independence.
- Provided dressing assistance to residents to promote independence and dignity., grooming, meal preparation, and medication reminders.
- Supported patients in managing their own medication routines to ensure adherence..
Education
High School Diploma -
Palo Verde Magnet High School
Tucson, AZSkills
- Patient documentation
- Appointment scheduling
- Clinical record management
- Office administration
- High call volume management
- Task prioritization
- Organizational skills
- Time management
- Bilingual: Spanish (Fluent)
- Works well Under Pressure
- Strong work ethic
- Reliability and punctuality
Languages
Spanish
Timeline
Behavioral Health Specialist
Casa De Los Ninos
04.2024 - 06.2026
Cashier
Ace Hardware
08.2023 - 11.2023
Caregiver
Villas
05.2015 - 08.2015
High School Diploma -
Palo Verde Magnet High School