Tessa Northcraft
Tucson,AZ
Summary
Compassionate Medical Assistant with expertise in patient care and support. Proven ability to establish rapport with patients in both clinic and inpatient environments. Skilled in triage, vital signs monitoring, medication administration, and managing referrals and prior authorizations.
Overview
8
8
years of professional experience
Work History
Behavioral Health Specialist
Altra Healthcare Staffing
Tucson, AZ
11.2024 - Current
- Applied crisis intervention techniques during emergency situations to ensure patient safety and stability.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
- Maintained accurate records of client interactions, including documentation of progress notes, evaluations, diagnoses, treatments, referrals.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
Behavioral Health Technician
Americas Rehab Campus
Tucson, AZ
12.2023 - 02.2024
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Provided crisis intervention services to patients in need.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Developed basic strategies to promote patient safety, wellness and independence.
Medical Assistant
Oasis Ascent
Mill Creek, UT
08.2023 - 11.2023
- Prepared treatment rooms for patient examinations.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Cleaned and maintained medical equipment following procedures and standards.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered medications under physician's supervision.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Patient Coordinator-Medical
Recovery School District
Murray, UT
03.2022 - 03.2023
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recorded vital signs and other patient information accurately.
- Administered medications to patients according to physician instructions and monitored the effects of medications on the patient.
Certified Medical Assistant
Northwest Medical Center-Tucson
Tucson, AZ
08.2021 - 03.2023
- Prepared treatment rooms for patient examinations.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Administered injections, monitored vital signs, and performed EKGs.
Certified Medical Assistant
Wasatch Homeless Healthcare- 4th Street Clinic
Salt Lake City, UT
03.2020 - 03.2021
- Prepared treatment rooms for patient examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Changed dressings on wounds to prevent infection and check for healing.
- Administered medications under physician's supervision.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Recovery Coach
La Frontera Restaurant
Tucson, AZ
05.2017 - 11.2019
- Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
- Participated in continuous education to stay current with industry trends and regulations.
- Developed relationships with other community resources to ensure comprehensive care for each client.
- Managed a high volume of patients, prioritizing tasks to meet recovery targets.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Ppep Tech Highschool
Tucson, AZ05-2002
Some College (No Degree) - Medical Assisting
Pima Medical Institute
TucsonSkills
- Crisis intervention
- Behavioral assessment
- Patient documentation
- Risk assessment
- Patient support
- Therapeutic communication
- Patients' vital signs
- Medication administration
- Strong knowledge of medications
- Administering vaccines
Timeline
Behavioral Health Specialist
Altra Healthcare Staffing
11.2024 - Current
Behavioral Health Technician
Americas Rehab Campus
12.2023 - 02.2024
Medical Assistant
Oasis Ascent
08.2023 - 11.2023
Patient Coordinator-Medical
Recovery School District
03.2022 - 03.2023
Certified Medical Assistant
Northwest Medical Center-Tucson
08.2021 - 03.2023
Certified Medical Assistant
Wasatch Homeless Healthcare- 4th Street Clinic
03.2020 - 03.2021
Recovery Coach
La Frontera Restaurant
05.2017 - 11.2019
High School Diploma -
Ppep Tech Highschool
Some College (No Degree) - Medical Assisting
Pima Medical Institute
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