Jocelyn Frances Cervantes
Chicago
Summary
Dynamic customer service professional with experience at Dunkin Donuts and McDonald’s, recognized for exceptional interpersonal skills and adaptability. Proven ability to enhance customer experiences and efficiently manage transactions. A fast learner and strong communicator, I thrive in team environments and consistently deliver results that exceed expectations.
Overview
1
1
year of professional experience
Work History
Customer Service
Dunkin Donuts
Chicago
03.2023 - 04.2023
- Created an efficient and enjoyable interaction between the establishment and customers.
- Main task has been to handle currency
Package Handler
UPS
Chicago
11.2022 - 03.2023
- Responsible for unloading shipment of various transportations
- Organization and grouping of packages
Customer Service
McDonald’s
Chicago
04.2022 - 11.2022
- Worked to create a welcoming and efficient environment producing the best possible experience for customers
- Gained recognition by superiors offering a position of greater responsibility
Education
Bachelors - Business Management & Digital Marketing
Saint Xavier University
Chicago, Illinois05-2026
High School Diploma -
John Hancock Prep
Chicago, Illinois07.2022
Skills
- Adapts to an environment
- Fast Learner
- Strong communicator
- Experienced heavily in cashiering
- Great Interpersonal skills
- Team collaboration
References
- Lino Velazquez, Warehouse supervisor, (708) 931-8180
- Virginia Lopez, McDonalds manager, (773) 809-2314
- Ricardo Martinez, UPS plant manager, (773) 331-0104
Timeline
Customer Service
Dunkin Donuts
03.2023 - 04.2023
Package Handler
UPS
11.2022 - 03.2023
Customer Service
McDonald’s
04.2022 - 11.2022
Bachelors - Business Management & Digital Marketing
Saint Xavier University
High School Diploma -
John Hancock Prep