Jocelyn Franco
Victorville,CA
Summary
A dependable individual with a willingness to take on any challenge and an enthusiastic team player with a strong work ethic and advanced problem solving skills. As well as a detail-oriented individual seeking to help the company achieve its many goals.
Overview
6
6
years of professional experience
Work History
Recruiter
It's Caliber
Ontario, California
10.2022 - 04.2024
- Sourced candidates on ZipRecruiter and Indeed, scheduling them for in-office applications
- Conducted interviews for candidates seeking clerical, driver, and general labor roles.
- Managed payroll for multiple clients, verifying correct payments for each employee.
- Conducted weekly client visits to discuss customer service needs and align on business goals
- Developed Excel files to highlight employees qualified for client positions.
- Researched new clients that can benefit our business needs
- Assisted employees by answering phone calls throughout shift, addressing various issues and inquiries
- Performed drug testing on drivers to ensure safety and regulatory adherence.
- Generated daily punch and time card reports.
- Generated reports on expired documents needing updates and distributed checks to employees.
Sales Associate/Cashier
Macys
Rancho Cucamonga, California
08.2021 - 12.2022
- Encouraged customers to open credit cards, highlighting benefits to increase customer engagement
- Helped customers find specific items and sizes
- Greeting customers as they walked in the store
- Checked and maintained fitting rooms every 30 minutes to ensure cleanliness and enhance customer experience
- Maintained clean floor to promote safe shopping environment and enhance customer satisfaction.
- Closed the registers and confirmed the accuracy of the money.
Shift Leader
Jack in the Box
Colton, California
03.2018 - 10.2020
- Supervised employees during shifts, ensuring all team members reported on time.
- Coordinated sourcing of replacement employees for unexpected call-outs to maintain adequate staffing levels.
- Ensured customer needs were met promptly, delivering food orders in a timely manner.
- Maintained a fast pace in the front lobby and drive-thru with my team.
- Monitored food quality and compliance with health codes for safe service.
- Opened and closed registers and made money drops
- Responsible for doing my daily inventory check at the beginning of my shifts
- Responsible for pulling daily reports with company earnings for the day
Education
BA - Philosophy
University of California
Riverside, CA06-2022
Associate of Science - Nursing
Victor Valley College
Victorville, California12-2026
Skills
- Payroll administration
- Employee onboarding
- Data Analyst
- Microsoft Excel
- 10-Key
- Microsoft Word
- Outlook
- Bilingual
- Medical Terminology Course
- Team leadership
Affiliations
- Care Ambassador, Kaiser Permanent - Riverside, CA (2024-2025)
- Patient Transport, Ronald Regan UCLA Medical - Los Angeles, CA (2024-2025)
Languages
- English
- Spanish
Timeline
Recruiter
It's Caliber
10.2022 - 04.2024
Sales Associate/Cashier
Macys
08.2021 - 12.2022
Shift Leader
Jack in the Box
03.2018 - 10.2020
BA - Philosophy
University of California
Associate of Science - Nursing
Victor Valley College