Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Freeman

Winter Garden

Summary

Customer service individual seeking employment with your company with experience in communication and teamwork. Skilled in Microsoft Office and active listening, consistently delivering results in fast-paced environments while maintaining attention to detail.

Overview

2
2
years of professional experience

Work History

Walt Disneyworld Dispatcher/Customer Service Representative

Walt Disney Company
Orlando, FL
09.2025 - Current

Coordinated guest baggage and deliveries across resort to ensure timely and efficient service. Processed check in/out bags, arranged room deliveries, transferred luggage during split stays, and managed incoming grocery orders to enhance guest experience.

Coordinated dispatch operations to ensure timely transportation of park resources and personnel.

Monitored communication systems to maintain real-time updates on vehicle locations and status.

Collaborated with team members to optimize routing efficiency for operational tasks.

Coordinated dispatch operations to ensure timely transportation of park resources and personnel.

Monitored communication systems to maintain real-time updates on vehicle locations and status.

Collaborated with team members to optimize routing efficiency for operational tasks.

Secretary Intern

University Of The Cumberlands
Williamsburg, KY
08.2024 - 05.2025

Managed scheduling and coordination of meetings for faculty and staff.

Assisted in preparing materials for departmental presentations and events, contributing to successful outcomes.

Maintained accurate records and files to support administrative functions.

Organized files and paperwork for English Department, enhancing departmental efficiency. Answered the phone and redirected calls to others to ensure prompt communication. Cleaned office space thoroughly to maintain a tidy work environment. and ran errands for professors and staff members, supporting daily operations.

Education

No Degree - Undecided

University of The Cumberlands
Williamsburg, KY

Skills

  • Customer service
  • Communication skills
  • Active listening
  • Decision-making
  • Attention to detail
  • Time Management
  • Data entry
  • Microsoft office
  • Microsoft skills

Timeline

Walt Disneyworld Dispatcher/Customer Service Representative

Walt Disney Company
09.2025 - Current

Secretary Intern

University Of The Cumberlands
08.2024 - 05.2025

No Degree - Undecided

University of The Cumberlands
Jocelyn Freeman