Jocelyn Gandara
Temple,TX
Summary
Customer-centric professional with a documented record of accomplishment in planning, leading and supporting business goals and objectives. Skilled in driving performance and productivity through empowering leadership and commitment.
Overview
8
8
years of professional experience
Work History
Inside Sales
American Spincast
06.2021 - Current
- Build and maintain relationships and grow sales with the current customer base
- Understand pricing, pricing levels, profit generation, and cost extras including special processing, freight, and buy-outs.
- Provide customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Created content for promotional materials, including brochures, flyers, and websites.
Lead Beauty Advisor
Ulta Beauty
01.2019 - 06.2021
- Created weekly and monthly reports on store performance and sales objectives.
- Monitored employee performance and provided feedback to improve productivity.
- Planned promotional events such as in-store discounts or special offers.
- Maintained a clean work environment to promote safety standards.
- Stayed up-to-date on current and emerging trends to increase professional value and meet customers needs.
Branch Supervisor
First Convenience Bank
01.2016 - 01.2019
- Supervised, coached, and evaluated staff performance.
- Ensured compliance with banking regulations, laws, and policies.
- Prepared monthly reports on sales activity, financial performance, account openings and closings.
- Assisted customers with loan applications, account inquiries or other banking needs.
- Conducted regular staff meetings to discuss customer service issues and set goals.
Education
BBA - Marketing
Texas A&M University - Central Texas
Killeen, TX12-2023
Associate of Arts - Business
Temple College
Temple, TX01.2021
Skills
- Performance Tracking
- Customer Service
- Goal-Oriented
- Staff Management
- Training and Mentoring
- Problem-Solving
Timeline
Inside Sales
American Spincast
06.2021 - Current
Lead Beauty Advisor
Ulta Beauty
01.2019 - 06.2021
Branch Supervisor
First Convenience Bank
01.2016 - 01.2019
BBA - Marketing
Texas A&M University - Central Texas
Associate of Arts - Business
Temple College