Jocelyn Garcia
Houston,TX
Summary
Costumer service prepared to the next step with new team. highly motivated and efficient with outstanding communication skills, dependable and courteous front desk team member with excellent administrative, organized and flexible with 6 years of proven performance. i am bilingual
Overview
9
9
years of professional experience
Work History
HR Assistant/Front Office Manager
Granite Granite Inc
Houston, TX
06.2023 - 08.2024
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Created, organized, and maintained employee personel files to keep sensitive data secure.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Provided excellent customer service to ensure a positive customer experience.
- Assisted customers with questions about products, services, pricing, availability, payment methods.
- Maintained accurate records of all cashier transactions and resolved discrepancies as needed.
- Prepared daily reports of sales activity for management review.
Front Desk Receptionist
MJK Tax Services
Houston, TX
01.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Improved office operations by automating client correspondence, record tracking and data communications.
Contract Accounting Assistant
Jr Construction Services
Houston, TX
08.2020 - 10.2021
- Matched purchase orders with invoices and recorded necessary information
- Managed and responded to correspondence and inquiries from customers and vendors
- Supported management by processing invoices and documents with consistent on-time delivery
- Maintained clean and organized files by keeping accounts payable records up to date
- Communicated with suppliers to reconcile invoice payments
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Front Desk Receptionist
Pure Inc
Houston, TX
02.2019 - 03.2020
- Balanced accounts and bookkeeping current
- Welcomed candidates to front desk and engaged in friendly conversations while conducting check-in process
- Received all incoming calls and coordinated with interviews questions and scheduling
- Front desk duties, paperwork, and computer qualifications
- Running background checks.
Office Assistant
Creative Consumer Research
Houston, TX
02.2018 - 01.2019
- Provided accurate data input skills
- Manually made outbound calls
- Generated feedback from research surveys
- Professional attitude and customer service
- Greeted guests and data filling.
- Assessed potential risks associated with conducting surveys in remote areas.
- Conducted research surveys in order to collect data for analysis.
- Collected, tracked and reviewed data to evaluate business and market trends.
Consultant Customer Sales Representative
Jewelry Dog
Houston, TX
10.2015 - 01.2018
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Delivered exceptional customer services
- Billing inquiries and cash handling experience.
Education
High School Diploma -
Middle College High School HCC @gulfton
Houston, TX12.2018
Skills
- Fluent in Spanish
- Proficient in Microsoft office
- Outbound/inbound calling
- Data Entry and Database Software
- Team Player
- Administrative Skills
- Employee Onboarding
- Report Generation
- Document Management
- Office Administration
- Money Handling
- Google Drive
- MS Word, Excel, and Outlook
Timeline
HR Assistant/Front Office Manager
Granite Granite Inc
06.2023 - 08.2024
Front Desk Receptionist
MJK Tax Services
01.2022 - 05.2022
Contract Accounting Assistant
Jr Construction Services
08.2020 - 10.2021
Front Desk Receptionist
Pure Inc
02.2019 - 03.2020
Office Assistant
Creative Consumer Research
02.2018 - 01.2019
Consultant Customer Sales Representative
Jewelry Dog
10.2015 - 01.2018
High School Diploma -
Middle College High School HCC @gulfton
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