Jocelyn Garcia

Clinical & Patient Services

• Travel Health: Facilitated travel health consultations, processing itineraries and required immunizations to meet clinical and travel guidelines.
• MTM Outcomes: Fulfilled Medication Therapy Management (MTM) requirements per insurance plans to optimize patient health outcomes and star ratings.
• Patient Outreach: Conducted high-volume outreach to schedule annual medication reviews and clinical pharmacist consultations for at-risk patients.

Centralized Operations

• Workflow Optimization: Managed high-volume prescription entry and insurance adjudication through centralized processing to support multiple regional locations.
• Technical Accuracy: Resolved complex billing issues and prior authorizations while ensuring 100% compliance with HIPAA and state pharmacy regulations.

Biochemical Research & Optimization

• Strain Engineering: Conducted mentored research to optimize yeast strain RC01 for enhanced metabolic efficiency.
• Metabolic Mapping: Refined biosynthetic pathways to increase production of Aspartic acid for natural herbicide applications.
• Experimental Execution: Performed biochemical assays and microbial culturing, documenting strain performance and variables.

Technical Lab Skills

• Molecular Biology: PCR, gel electrophoresis, and DNA purification.
• Microbiology: Aseptic technique, yeast cultivation, and strain maintenance.
• Analytical Tools: Metabolic modeling software and data analysis of biochemical assays.

• Processed prescription orders accurately and efficiently in high-volume pharmacy environment.
• Assisted pharmacists in medication preparation and inventory management tasks.
• Demonstrated strong knowledge of pharmaceutical terminology and product usage.
• Ensured compliance with safety and regulatory standards during medication dispensing.

• Observed 60+ hours of surgical procedures and patient care across several medical specialties.
• Shadowed attending physicians during diagnostic rounds and clinical consultations.
• Gained insights into international healthcare systems and cross-cultural medical practices.
• Participated in physician-led briefings on patient pathologies and treatment protocols.