Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jocelyn Grieco

Omaha,NE

Summary

Dynamic leader with a proven track record at Scooters Coffee Shop, adept in operations management and team leadership. Excelled in budgeting, enhancing customer satisfaction, and reducing turnover by 86%. Skilled in performance evaluations and fostering employee growth, ensuring high standards of service and financial health.

Overview

5
5
years of professional experience

Work History

General Manager/Barista

Scooters Coffee Shop
Omaha, NE
10.2022 - Current
  • Monitored inventory levels, and placed new orders.
  • Provided leadership, insight, and mentoring to newly hired employees.
  • Working with scheduling templates and ensuring adequate staffing levels.
  • Financial management.
  • Managing budgets while overseeing cash handling, budgets, and analyzing financial reports.
  • Performing performance evaluations, such as speed checks for quality control.
  • Maintaining high standards of customer service.
  • Accomplishments include increased sales, high customer satisfaction rates, and a reduced turnover rate of 86%.

Hostess Manager

The hunger block
Omaha , NE
05.2020 - 10.2021
  • Maintained high levels of cleanliness, organization, and sanitation of products and beverages.
  • Ensuring a wholesome experience for customers' requests.
  • Running food in a timely efficient manner.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Experience in high quantity mobile orders.
  • Oversaw the training of new hires in food safety protocols, and ensured quality dishes.

Education

High School Diploma -

Westside High School
Omaha, NE
05-2024

Some College (No Degree) - Business Administration And Management

Metropolitan Community College
Omaha, NE

Skills

  • Operations management
  • Budgeting and cost control
  • Customer service
  • Performance evaluations
  • Employee scheduling
  • Communication skills
  • Team leadership

Affiliations

I have two years experience in volunteer work. Life gate church located in Mid town omaha was my first volunteer position. i was the group leader for the daycare centers, teaching lessons, managing activities, and over watching crafts related to the lesson of the day.

Two months worth of volunteer work at habitat for humanity restore located Northwest Omaha. Westside High School required 200 hours of community service and Habitat for humanity was a great location to gain experience.

I was a senior baton twirler for 8 years at Sue stepper-ettes, located in Papillion Nebraska. i believe it shows teamwork, ability to overcome obstacles and challenge myself. My team and i won multiple national competitions together and individually. I competed in the Junior Olympics in Houston, Texas my last year performing.

Timeline

General Manager/Barista

Scooters Coffee Shop
10.2022 - Current

Hostess Manager

The hunger block
05.2020 - 10.2021

High School Diploma -

Westside High School

Some College (No Degree) - Business Administration And Management

Metropolitan Community College
Jocelyn Grieco