Jocelyn Guerra
Palmview
Summary
Dynamic professional with a proven track record in customer service and office management, notably at Valley Draft. Excelled in team collaboration and strategic planning, enhancing productivity and efficiency. Skilled in data collection and inventory management, consistently delivering precise and impactful results. Demonstrates creative thinking and a commitment to excellence, driving significant improvements in customer satisfaction and operational workflows.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Special Education Paraprofessional
La Joya ISD
La Joya
08.2025 - Current
- Supported students with IEP goals in academics, behavior, communication, and daily routines under the direction of the teacher/case manager.
- Provided 1:1 and small-group assistance during reading, math, writing, and classroom activities to increase engagement and understanding.
- Implemented behavior supports to reduce disruptions and improve participation.
- Assisted with classroom transitions (arrival, specials, lunch, recess, dismissal) to help students stay safe, calm, and on-task.
- Built positive relationships with students using patient, encouraging communication and clear expectations.
After-School Tutor
La Joya ISD
09.2023 - 08.2025
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
Customer Service Representative
Jcpennys
07.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Office Assistant
Valley Draft
01.2021 - 07.2021
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
Education
Bachelor of Business Administration - Business Administration And Management
The University of Texas Rio Grande Valley
Edinburg, TX 08.2023 - 02.2026
Associate of Arts - Business Administration
South Texas College
Mcallen, TXSkills
- Creative Thinking
- Team Collaboration
- Data Collection
- Product Knowledge
- Customer Service
- Inventory Management
- Strategic Planning
Timeline
Special Education Paraprofessional
La Joya ISD
08.2025 - Current
After-School Tutor
La Joya ISD
09.2023 - 08.2025
Bachelor of Business Administration - Business Administration And Management
The University of Texas Rio Grande Valley
08.2023 - 02.2026
Customer Service Representative
Jcpennys
07.2021 - 02.2022
Office Assistant
Valley Draft
01.2021 - 07.2021
Associate of Arts - Business Administration
South Texas College