Jocelyn Gutierrez
Downey,CA
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
7
7
years of professional experience
Work History
Operations Manager
FISKER INC
La Palma, CA
12.2023 - 05.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
Operations Advisor
TESLA
Buena Park, CA
09.2022 - 12.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
- Support training, new hire onboarding, organizing and/or executing validations
- Perform additional responsibilities as assigned to meet business need including Sales and Delivery
Store Manager
LOUKS GREEK BABY DONUTS
Downey, CA
01.2021 - 05.2024
- Conduct performance reviews and share feedback with both upper management and team members
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Executive Assistant to CEO
MOVI COMMUNICATIONS
Hollywood, CA
01.2021 - 12.2021
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Helping hand for Warner Bros, StarzPlay, and Universal Pictures campaigns
- In charge of all white listing/black listing for campaigns
Program Leader
CITY OF DOWNEY ASPIRE
Downey, CA
11.2017 - 12.2019
- Developed and implemented lesson plans and classroom activities consistent with established program standards, procedures, and guidelines
- Coordinated and lead activities that develop and strengthen academic, physical and social-emotional skills for an assigned group of up to 20 students
- Communicated with school staff and parents in the areas of student progress, homework, and behavior.
Education
Bachelors - Sociology, Marketing
Cal State Dominguez Hills
01.2023
Licenses Servsafe Food Handler Certified CPR & First Aid Certified Mandated Reporter Certified -
01.2023
Associate's - Sociology
Long Beach City College
01.2020
Skills
- Project Management
- Customer Service Management
- Training & Development
- Social media/Influencer marketing
- Business and Operations Management
- Effective Communicator: Bilingual: Spanish-English
Timeline
Operations Manager
FISKER INC
12.2023 - 05.2024
Operations Advisor
TESLA
09.2022 - 12.2023
Store Manager
LOUKS GREEK BABY DONUTS
01.2021 - 05.2024
Executive Assistant to CEO
MOVI COMMUNICATIONS
01.2021 - 12.2021
Program Leader
CITY OF DOWNEY ASPIRE
11.2017 - 12.2019
Bachelors - Sociology, Marketing
Cal State Dominguez Hills
Licenses Servsafe Food Handler Certified CPR & First Aid Certified Mandated Reporter Certified -
Associate's - Sociology
Long Beach City College
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