Summary
Work History
Education
Skills
Timeline
Waitress
Jocelyn Hagen

Jocelyn Hagen

Carson City,NV

Summary

Dynamic and dedicated hospitality professional with extensive experience at Heidi’s, excelling in customer service and strong multitasking abilities. Proven track record of enhancing guest satisfaction through attentive service and effective order processing. Skilled in cash handling and fostering team collaboration, ensuring a welcoming dining environment for all patrons.

Work History

Waitress

Heidi’s
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Accurately processed orders using point-of-sale system, enhancing order efficiency and accuracy.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Handled customer inquiries and concerns promptly, fostering customer satisfaction and loyalty.
  • Adapted quickly to high-pressure situations during peak hours, ensuring smooth operations.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Concessions Worker

Galaxy Cinemas
  • Operated point-of-sale system to efficiently process customer transactions.
  • Maintained cleanliness and organization of concession stand and work areas.
  • Assisted in inventory management, restocking supplies as needed.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Prepared and served food and beverages following health and safety guidelines.
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
  • Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.

Wait Staff Member

Carson Plaza Retirement Home
  • Delivered high-quality dining service to residents, ensuring satisfaction and comfort during meal times.
  • Assisted in setting up dining areas, maintaining cleanliness and organization throughout shifts.
  • Collaborated with kitchen staff to coordinate timely meal service for residents with dietary restrictions.
  • Responded promptly to resident requests, enhancing overall dining experience through attentive service.
  • Engaged with residents regularly to foster positive relationships and encourage social interaction during meals.
  • Implemented feedback from residents to improve service delivery and adapt to their preferences effectively.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.

Education

High School Diploma -

Carson High School
Carson City, NV
05.2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cash handling
  • Payment processing
  • Memory retention
  • Accurate money handling
  • Order taking
  • Attention to detail
  • Safe food handling
  • Hospitality service expertise
  • Food running
  • Table setting
  • Active listening
  • Time management

Timeline

Waitress

Heidi’s

Concessions Worker

Galaxy Cinemas

Wait Staff Member

Carson Plaza Retirement Home

High School Diploma -

Carson High School

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Jocelyn Hagen