Jocelyn Hanley
Arrington,TN
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction through organized and structured leadership. Skilled in mulit-tasking and creative problem-solving, demonstrated by successfully mentoring staff and implementing efficient operational strategies. Excel in fostering positive customer relationships while meeting organizations goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
11.2022 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Head Cashier
Chicken Salad Chick
06.2020 - 01.2022
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, food prep, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Independence High School
Thompson's Station, TN05.2022
Skills
- Strong Organizational Skills
- Exceptional Team Leading
- Customer service focus
- Decision-making capabilities
- Strong verbal and written communication
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Staff education and training
- Problem-Solving
Timeline
Shift Leader
Jersey Mike's Subs
11.2022 - 04.2024
Head Cashier
Chicken Salad Chick
06.2020 - 01.2022
High School Diploma -
Independence High School