Jocelyn Hefter
Grand Forks,ND
Summary
Administrative Assistant managing front office communications, scheduling, document preparation, and routine office coordination. Supports staff and students with check-in, phone coverage, daily preparation, and accurate records and supplies.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Grand Forks Public Schools
08.2020 - Current
- Manage front office communications and respond to inquiries from parents, staff, and visitors with professionalism.
- Organize daily administrative paperwork, forms, and correspondence to support smooth office operations.
- Support staff and leadership with scheduling, document preparation, and routine office coordination.
- Maintain accurate student, staff, and office files while protecting confidentiality and easy retrieval.
- Assist with visitor check-in, phone coverage, and general reception duties in a busy school office.
- Track office supplies and place routine orders to keep daily operations supplied and organized.
- Coordinate meeting materials, agendas, and follow-up notes for staff and departmental discussions.
- Update spreadsheets and internal records to keep office information current and accessible.
- Assist with event preparation by arranging materials, schedules, and participant communication.
- Coordinate daily office tasks with attention to deadlines, communication, and service quality.
Director of Sales
Hilton Garden Inn
05.2018 - 07.2020
- Lead client meetings weekly to maintain consistent sales pipeline activity and strengthen account follow-up.
- Build and maintain trusted relationships with existing customers through responsive communication and personalized account management.
- Coordinate event and catering details, aligning client needs with timely execution and clear internal handoff.
- Follow up on sales leads promptly to move prospects through the pipeline and support revenue forecasting.
Manager on Duty
Hilton Garden Inn
04.2016 - 05.2018
- Support guest satisfaction by resolving front-line concerns quickly across departments.
- Manage guest issues per shift to keep evening operations moving with minimal disruption.
- Oversee evening hotel operations, coordinate staff coverage, and keep service standards consistent across departments.
- Resolve guest concerns promptly, balancing customer service with practical solutions that limit disruption.
- Train front-line team members on service expectations and timely response practices.
Print Shop Clerk
Grand Forks Public School District
04.2016 - 05.2018
- Maintained confidentiality for all reproduced materials and handled sensitive documents with discretion.
- Verified reproduced work complied with federal copyright laws before distribution.
- Assisted supply and receiving teams by loading and unloading freight deliveries.
- Supported print job preparation by collating, stapling, and finishing materials to match request requirements.
- Handled routine production tasks with accuracy to keep printed materials ready for internal use.
Front Office Supervisor
Hilton Garden Inn
11.2013 - 04.2016
- Handled guest interactions daily while maintaining professional front desk service.
- Managed direct billing accounts receivable, tracking guest balances and follow-up for timely payment.
- Answered front desk questions and resolved guest concerns with clear, professional customer service.
- Greeted and directed guests to maintain smooth front office flow and strong guest relations.
- Processed reservations and updated booking details using Microsoft Office for front office coordination.
- Supported daily cash handling by preparing deposits and checking front desk transactions for accuracy.
Education
High School Diploma - undefined
Phillips High School
Phillips, WI05-2007
Skills
- Management
- Training
- Sales forecasting
- Account management
- Client presentations
- Customer service
- Microsoft Office
- Guest relations
- Event coordination
- Reservation management
- Scheduling
- Revenue forecasting
- Group sales
- Banquet sales
- Rate strategy
Timeline
Administrative Assistant
Grand Forks Public Schools
08.2020 - Current
Director of Sales
Hilton Garden Inn
05.2018 - 07.2020
Manager on Duty
Hilton Garden Inn
04.2016 - 05.2018
Print Shop Clerk
Grand Forks Public School District
04.2016 - 05.2018
Front Office Supervisor
Hilton Garden Inn
11.2013 - 04.2016
High School Diploma - undefined
Phillips High School