Jocelyn Hernandez
Orange Park,FL
Summary
Dedicated Certified Medical Assistant with over five years of clinical experience and seven years in customer service within fast-paced healthcare environments. Bilingual in English and Spanish, skilled in patient care, EKGs, venipuncture, vaccinations, and EMR documentation. Committed to maintaining HIPAA compliance and fostering strong relationships with patients and healthcare teams.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Assistant
Ascension St. Vincent Cardiology
Jacksonville, FL
04.2024 - Current
- Perform 12-lead EKGs.
- Escorted patients to examination rooms. and obtain accurate vital signs.
- Manage patient scheduling and prescription refill requests.
- Assist with patient check-in and check-out while maintaining excellent customer service
- Answered high-volume phone calls and coordinated patient communication to streamline appointment management.
Medical Assistant
Tampa General Health Center
Tampa, FL
11.2025 - 07.2026
- Supported healthcare providers during in-office procedures to enhance patient care.
- Conducted vital signs, venipuncture, and point-of-care testing to ensure accurate patient assessments.
- Documented patient information accurately in the electronic medical record.
- Managed patient calls and scheduled appointments to streamline patient flow.
Medical Assistant
Walmart Health
Jacksonville, FL
05.2023 - 04.2025
- Roomed patients, obtained vital signs, and prepared them for examination.
- Roomed patients and obtained vital signs.
- Communicated laboratory and test results to patients, providing clarity and addressing concerns.
- Managed inventory and supported daily clinic operations to ensure smooth workflow.
- Facilitated patient check-in and check-out processes at the clinic.
EKG Technician
Wolfson's Children's Hospital
Jacksonville, FL
12.2022 - 05.2023
- Conducted diagnostic EKG tests for patients in a clinical setting.
- Gathered vital signs from patients, including blood pressure and heart rate, in a healthcare environment.
- Facilitated patient preparation and streamlined clinical workflow for efficient service delivery.
Medical Assistant
Baptist Heart Specialist
Jacksonville, FL
08.2021 - 12.2022
- Prepared examination rooms to ensure readiness for patient visits.
- Collected medical histories and vital signs to support accurate diagnosis and treatment.
- Managed prescription refill requests and patient communications.
- Managed prescription refill requests and facilitated patient communications to enhance care coordination.
Crew Trainer
McDonald's
Jacksonville, FL
09.2019 - 07.2021
- Trained and mentored new employees to ensure smooth onboarding and integration into team.
- Delivered exceptional customer service, enhancing customer satisfaction in a fast-paced environment.
- Supported daily cashiering tasks at point of sale, food preparation, and daily operations.
Medical Assistant Extern
St. Vincent's Primary Care
Orange Park, FL
02.2021 - 03.2021
- Conducted vital signs, EKGs, injections, and vaccinations to facilitate patient care.
- Aided providers during clinical procedures to enhance patient outcomes.
- Coordinated front office operations and managed patient scheduling to ensure efficient workflow.
Education
Medical Assistant Diploma -
Fortis College
Orange Park, FLHigh School Diploma -
Oakleaf High School
Orange Park, FLSkills
- Vital Signs
- 12-Lead EKGs
- Venipuncture
- Vaccinations
- Injections
- Point-of-Care Testing
- Electronic Medical Records
- Prescription Refill Processing
- Appointment Scheduling
- Medical Documentation
- Patient Care
- Patient education
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support (BLS)
Languages
- English
- Spanish
Timeline
Medical Assistant
Tampa General Health Center
11.2025 - 07.2026
Medical Assistant
Ascension St. Vincent Cardiology
04.2024 - Current
Medical Assistant
Walmart Health
05.2023 - 04.2025
EKG Technician
Wolfson's Children's Hospital
12.2022 - 05.2023
Medical Assistant
Baptist Heart Specialist
08.2021 - 12.2022
Medical Assistant Extern
St. Vincent's Primary Care
02.2021 - 03.2021
Crew Trainer
McDonald's
09.2019 - 07.2021
Medical Assistant Diploma -
Fortis College
High School Diploma -
Oakleaf High School