Work History
Summary
Education
Skills
Timeline
Generic

Jocelyn Horta

2530 NW 11th St,FL

Work History

Benefits Coordinator

Las Mercedes Medical Center
  • Assisted employees with benefits enrollment and inquiries, ensuring accurate information dissemination.
  • Coordinated benefits communication materials, enhancing employee understanding of available options.
  • Maintained employee records in HRIS systems, ensuring data accuracy and compliance with regulations.
  • Evaluated benefit plan performance, identifying areas for improvement and streamlining processes.
  • Facilitated open enrollment activities, providing support to employees throughout the process.
  • Collaborated with external vendors to resolve benefits-related issues efficiently and effectively.
  • Trained staff on benefits policies and procedures, fostering a knowledgeable workplace culture.
  • Led initiatives to improve employee engagement with benefits programs, increasing participation rates.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
  • Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
  • Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.

Supervisor

Miami Dade Water and Sewer Department
Miami, Florida
2018 - 2021
  • Supervised daily operations of water treatment facilities, ensuring compliance with safety regulations and protocols.
  • Trained and mentored staff on equipment use and maintenance procedures, enhancing team performance.
  • Implemented process improvements to optimize resource allocation and reduce operational downtime.
  • Coordinated response efforts during emergency situations, maintaining service continuity for affected areas.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Summary

Dynamic Benefits Coordinator at Las Mercedes Medical Center with a proven track record in enhancing employee engagement and streamlining benefits processes. Skilled in relationship building and effective communication, I successfully facilitated open enrollment events, increasing participation rates by 20%, while training staff on benefits policies to foster a knowledgeable workplace culture.

Education

GED -

Lazaro R. Alpizar
La Habana , Cuba
07.2021

Skills

Verbal and written communication

Relationship building

Written and oral communication

New employee enrollment

Employee relations

New employee orientations

Open enrollment

Timeline

Benefits Coordinator

Las Mercedes Medical Center

Supervisor

Miami Dade Water and Sewer Department
2018 - 2021

GED -

Lazaro R. Alpizar
Jocelyn Horta