JOCELYN IGLESIAS
Quest Diagnostics
North Hollywood
1
Language
8
years of professional experience
Detail-oriented customer service and administrative professional with 7+ years of experience in healthcare and retail environments. Skilled in handling customer inquiries, resolving concerns, answering phones, maintaining accurate records, and supporting daily operations. Strong communication, organization, and multitasking abilities, with a commitment to providing friendly, professional, and efficient service. Fluent in English and Spanish, with the ability to work effectively in fast-paced environments and adapt to changing priorities.
Work History
LEAD PHLEBOTOMIST / CSR
3 Years 6 Months- Collected and processed patient specimens accurately while ensuring compliance with laboratory safety regulations.
- Coordinated workflow in a high-volume patient setting to support efficient specimen processing and turnaround times.
- Trained and mentored new phlebotomy staff on collection procedures, patient interaction, and workflow efficiency.
- Scheduled appointments, answered patient inquiries, and resolved concerns professionally in a fast-paced clinical environment.
- Completed data entry and filing to keep records updated for easy retrieval.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 5 Months- Provided attentive customer service and assisted customers with product selection and purchasing decisions.
- Handled returns, exchanges, and customer concerns professionally and efficiently.
- Supported store operations by maintaining organized displays and assisting with promotional sales events.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
SALES ASSOCIATE
2 Years 6 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Reconciled register drawers and reported discrepancies to support end-of-shift accuracy.
Education
CERTIFIED PHLEBOTOMY PROGRAM
HIGH SCHOOL DIPLOMA
Skills
Medical office administration
Multitasking Abilities
Certified in CPR / BLS
Team leader
Professionalism
Problem-solving abilities
Adaptability
Attention-to-Detail
Customer-Service
Organization and time management
LANGUAGES
Spanish | Advanced
Timeline
LEAD PHLEBOTOMIST / CSR
Quest Diagnostics
03.2022 - 09.2025Read More
CUSTOMER SERVICE REPRESENTATIVE
Big 5 Sporting Goods
08.2020 - 01.2022Read More
SALES ASSOCIATE
Kohls Department Store
11.2017 - 05.2020Read More
Polytechnic Senior High School
HIGH SCHOOL DIPLOMA
Read More
University of California Center For Prehospital Care
CERTIFIED PHLEBOTOMY PROGRAM
Read More