Open To Work
Jocelyn Jackson
Project & Operations Professional
Schenectady,NY
Summary
Detail-oriented professional with extensive experience in manufacturing, field service, learning and development, and safety compliance. Known for strengthening workforce readiness, improving operational processes, and elevating safety culture across diverse technical environments. Skilled in developing training programs, conducting risk assessments, authoring technical documentation, and leading cross-functional initiatives that reduce downtime, improve equipment reliability, and enhance employee and customer experiences.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Engineering Learning Partner | Field Service Trainer | Field Service Engineer
Packsize
05.2022 - 06.2026
- Supported automated packaging systems, workforce development, and safety-focused field operations.
- Installed, commissioned, and serviced automated packaging systems across 20+ states while ensuring safe startup, reliable operation, and customer readiness.
- Delivered instructor-led, virtual, and hands-on training for 30+ Field Service Engineers; facilitated 40+ sessions on troubleshooting, preventive maintenance, safety protocols, lockout/tagout concepts, and customer support.
- Developed 15+ technical training programs, 25+ e-learning modules, and certification pathways that strengthened workforce readiness, technical competency, and safety awareness.
- Created 50+ SOPs, work instructions, facilitator guides, assessments, and technical documents to improve compliance, standardization, and knowledge transfer.
- Partnered with Engineering, R&D, Quality, Operations, Safety, and Technical Training to resolve recurring issues, improve documentation standards, and support safe product launches.
Field Training Lead
Atlas Copco
03.2017 - 05.2022
- Led onboarding for 50+ technicians, embedding safety fundamentals into technical training.
- Delivered 75+ technical training sessions covering compressed air systems, vacuum systems, preventive maintenance, troubleshooting, and safety compliance.
- Mentored technicians on safe work practices, hazard identification, and risk mitigation, improving service consistency and customer satisfaction.
- Partnered with leadership to standardize training and strengthen technician readiness across field operations.
Service Technician
International Electronic Machines (IEM)
05.2012 - 02.2017
- Installed and serviced railway diagnostic equipment across North America, ensuring compliance with safety protocols and rail industry standards.
- Completed 50+ complex service calls involving advanced mechanical, electrical, and software troubleshooting.
- Performed 200+ preventive maintenance inspections annually, reducing unplanned downtime and improving equipment reliability.
- Built strong customer relationships through responsive support and safe, efficient field operations.
Service Technician
LISSMAC Corporation
07.2009 - 05.2012
- Installed, commissioned, and serviced industrial machinery throughout North America, ensuring safe operation and compliance with customer site requirements.
- Trained 150+ operators and maintenance personnel on equipment operation, preventive maintenance, troubleshooting, and safe work practices.
- Diagnosed mechanical and electrical issues while delivering timely repairs that minimized downtime and improved productivity.
- Performed pre-service inspections to identify hazards, verify safe operating conditions, and reduce equipment-related risk.
Skills
- Project management
- Cross-Functional Collaboration
- Incident reporting
- Proficient in Learning Management Systems
- Workplace Safety Management
- Lockout and Tagout Procedures
- Problem Solving & Root Cause Analysis
- Process Improvement
- Organizational skills
- Documentation skills
- Time Management
- Collaborative Problem-solving
Certification
- Certified Associate in Project Management, PMI - 2025
- OSHA 30-Hour General Industry, OSHA - 2025
- Adult First Aid/CPR/AED, American Red Cross - 2025
- Bloodborne Pathogens, American Red Cross - 2025
- Job Safety Analysis, Utah Safety Council - 2025
- Occupational Safety Essentials, Utah Safety Council - 2025
- Forklift Certification, OSHA - 2026
Languages
English - Bilingual
Spanish - Bilingual
Timeline
Engineering Learning Partner | Field Service Trainer | Field Service Engineer
Packsize
05.2022 - 06.2026
Field Training Lead
Atlas Copco
03.2017 - 05.2022
Service Technician
International Electronic Machines (IEM)
05.2012 - 02.2017
Service Technician
LISSMAC Corporation
07.2009 - 05.2012