Jocelyn Jara
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Energetic Ice cream server with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
5
5
years of professional experience
Work History
Floral Merchandiser
Kendal Floral LLC
03.2023 - Current
- Answered customer questions regarding merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Identified excess inventory and developed sales plans to sell inventory, reducing inventory costs [Number]%.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient cooler resets to prepare store for special promotions and seasonal updates.
Starbucks Barista
Safeway
09.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Ice Cream Server/Cashier
Dippin' Dots Ice Cream
08.2019 - 03.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Offered samples of new ice cream flavors to customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Cashier/Crew Member
Tutti Frutti Frozen Yogurt
04.2019 - 03.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Scooped ice cream into cups while remaining mindful of portion sizes.
- Offered samples of new ice cream flavors to customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
High School Diploma -
Mt. Diablo High School
Concord, CA05.2015
Skills
- POS System Operations
- Adaptive and Creative
- Clean and Sanitize
- Spanish Speaking
- Stocking Supplies and Retail Products
- Team Player
- Safe Food Handling Practices
- Guest Greeting
- Work Area Maintenance
- Sweeping and Mopping
- Attention to Detail
- Guest Satisfaction
- Vendor Relationships
- Stock Organization
- Time Management
- Relationship Building
- Quality Control
- Inventory Management
Languages
Spanish
Professional Working
References
Jessica Goodbar - Assistant Manager, Safeway
(925) 348-6867
Karina Penaloza - Floor Manager, Safeway
(415) 756-7720
Dora Rubo - Floor Manager, Safeway
(925)470-0294
Timeline
Floral Merchandiser
Kendal Floral LLC
03.2023 - Current
Starbucks Barista
Safeway
09.2022 - 01.2023
Ice Cream Server/Cashier
Dippin' Dots Ice Cream
08.2019 - 03.2020
Cashier/Crew Member
Tutti Frutti Frozen Yogurt
04.2019 - 03.2020
High School Diploma -
Mt. Diablo High School
Similar Profiles
Barrett HallBarrett Hall
Retail Sales Merchandiser at Kendal Floral LLCRetail Sales Merchandiser at Kendal Floral LLC
Christopher SarabiaChristopher Sarabia
Shipping at Kendal FloralShipping at Kendal Floral
Nicolas FirstenfeldNicolas Firstenfeld
Holiday Helper at Kendal FloralHoliday Helper at Kendal Floral