Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jocelyn Jara

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Energetic Ice cream server with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.

Overview

5
5
years of professional experience

Work History

Floral Merchandiser

Kendal Floral LLC
03.2023 - Current
  • Answered customer questions regarding merchandise, department information, and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Identified excess inventory and developed sales plans to sell inventory, reducing inventory costs [Number]%.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient cooler resets to prepare store for special promotions and seasonal updates.

Starbucks Barista

Safeway
09.2022 - 01.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Ice Cream Server/Cashier

Dippin' Dots Ice Cream
08.2019 - 03.2020
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Offered samples of new ice cream flavors to customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Cashier/Crew Member

Tutti Frutti Frozen Yogurt
04.2019 - 03.2020
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Scooped ice cream into cups while remaining mindful of portion sizes.
  • Offered samples of new ice cream flavors to customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

High School Diploma -

Mt. Diablo High School
Concord, CA
05.2015

Skills

  • POS System Operations
  • Adaptive and Creative
  • Clean and Sanitize
  • Spanish Speaking
  • Stocking Supplies and Retail Products
  • Team Player
  • Safe Food Handling Practices
  • Guest Greeting
  • Work Area Maintenance
  • Sweeping and Mopping
  • Attention to Detail
  • Guest Satisfaction
  • Vendor Relationships
  • Stock Organization
  • Time Management
  • Relationship Building
  • Quality Control
  • Inventory Management

Languages

Spanish
Professional Working

References


Jessica Goodbar - Assistant Manager, Safeway

(925) 348-6867


Karina Penaloza - Floor Manager, Safeway

(415) 756-7720


Dora Rubo - Floor Manager, Safeway

(925)470-0294


Timeline

Floral Merchandiser

Kendal Floral LLC
03.2023 - Current

Starbucks Barista

Safeway
09.2022 - 01.2023

Ice Cream Server/Cashier

Dippin' Dots Ice Cream
08.2019 - 03.2020

Cashier/Crew Member

Tutti Frutti Frozen Yogurt
04.2019 - 03.2020

High School Diploma -

Mt. Diablo High School
Jocelyn Jara