Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Joe

Cottage Grove,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Uber Partner

Uber
11.2024 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Accepted and processed fares.
  • Adhered to all safety regulations and traffic laws while driving.

Model, Actress

Manikin Talent Agency
03.2022 - Current
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Attended designer meetings to determine guidelines for runway shows and presentations.
  • Cut down on shooting times by closely following photographer directions and feedback.
  • Upheld audition and cold-call success rate by adhering to feedback and taking constructive criticism.
  • Designed personal body care plans to optimize health appearance.
  • Worked with hair and makeup artists for beauty campaigns.
  • Participated in rehearsals to adequately prepare for performances.
  • Traveled to set locations to complete onsite filming.
  • Worked with acting coaches to improve skills for auditions.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
  • Sought out auditions for different roles, arriving on time and well-prepared.

Supervisor

Designer Shoe Warehouse
10.2022 - 04.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Case Manager

Sankofa Educational Leadership United
01.2020 - 07.2022
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Provided leadership, guidance and support to staff members.
  • Established and maintained relationships with key stakeholders.
  • Participated in community events to promote services and engage with public.

Elementary Special Education Teacher

Sankofa Talented and Gifted
01.2020 - 01.2022
  • Taught students across multiple classifications and degrees of special needs.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Led activities that developed students' physical, emotional, and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Encouraged students to take ownership of learning by providing choices.
  • Used state and district assessments to determine student abilities and track academic progress.
  • Maintained accurate and complete student records to prepare reports on children and activities.
  • Worked with parents, teachers, and school leadership to develop tailored student education plans.
  • Prepared classrooms for class activities and provided variety of materials and resources for children to explore, manipulate and use throughout day.
  • Met with parents and guardians to discuss children's progress and determine priorities and resource needs.

Sales Associate

Ashley's Furniture
08.2019 - 01.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Developed strong rapport with customers and created positive impression of business.


Youth Advocate

Sun Prairie Area School District
10.2017 - 08.2019
  • Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
  • Liaised between children and guardians to best handle issues specific to youth.
  • Provided key emotional support to special needs youth.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Collaborated with parents, teachers and professionals to drive youth program outcomes.
  • Supported and mentored students in developing skills to become successful in community.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Lead individualized and group counseling sessions with children and families.

Education

Associate of Science - Early Childhood Care And Education

Madison Area Technical College
Madison, WI
06-2026

High School Diploma -

LaFollette High School
Madison, WI
06-2011

Skills

  • Route planning
  • Situational awareness
  • Regulatory compliance
  • Flexibility
  • Safe driving
  • Individualized counseling
  • Patient support
  • Documentation and reporting
  • Verbal and written communication
  • Patient needs assessment
  • Goal setting
  • Client empowerment

Timeline

Uber Partner

Uber
11.2024 - Current

Supervisor

Designer Shoe Warehouse
10.2022 - 04.2023

Model, Actress

Manikin Talent Agency
03.2022 - Current

Case Manager

Sankofa Educational Leadership United
01.2020 - 07.2022

Elementary Special Education Teacher

Sankofa Talented and Gifted
01.2020 - 01.2022

Sales Associate

Ashley's Furniture
08.2019 - 01.2020

Youth Advocate

Sun Prairie Area School District
10.2017 - 08.2019

Associate of Science - Early Childhood Care And Education

Madison Area Technical College

High School Diploma -

LaFollette High School

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