Jocelyn Johnson
Orem,UT
Summary
Attentive Customer Service Representative with a proven track record in enhancing customer relations. Excelled in team collaboration and critical thinking, significantly improving company culture and efficiency. Skilled in data entry and administrative abilities, adept at managing multiple priorities and maintaining confidentiality.
Overview
7
7
years of professional experience
Work History
Gym Manager/Coach
Nebo CrossFit
01.2018 - Current
- Provided exceptional service to gym members.
- Provided constructive feedback to enhance performance.
- Performed regular cleaning duties to uphold a tidy environment.
- Oversaw contractual agreements.
- Set and managed employee work schedules for coverage in assigned areas.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
Office Admin
Prime Tax and Accounting
10.2024 - 11.2024
- Provided exceptional administrative support to Escrow Officers including scheduling appointments, correspondence management, filing paperwork.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Collaborated closely with other administrative staff members on various projects to improve overall office functioning.
- Facilitated office administration and customer service to general public.
- Enhanced office efficiency by organizing files and streamlining administrative processes.
Loan Assistant
Central Bank
01.2022 - 11.2022
- Communicated with customers daily to request information and complete paperwork.
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Assembled important paperwork and disclosures for borrower.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
- Handled financial transactions for freelancers.
Education
Associate of Science - Psychology
Utah Valley University
Orem, UT12-2025
Skills
- Superb customer service
- Active listening
- Critical thinking
- Team collaboration
- Administrative abilities
- Fast learner
- Highly dependable
Timeline
Office Admin
Prime Tax and Accounting
10.2024 - 11.2024
Loan Assistant
Central Bank
01.2022 - 11.2022
Gym Manager/Coach
Nebo CrossFit
01.2018 - Current
Associate of Science - Psychology
Utah Valley University
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